The toolbar uses TWO WebSocket connections:
1. CloudAgent WS (mdlConnection.php) for control events (newCall, busyAgent)
2. SIP WS (blr-pub-rtc4) for audio
tbManualDial requires browserSessionId + usId from the CloudAgent WS session.
Without these, CloudAgent doesn't route the SIP INVITE to our browser.
Next session: establish CloudAgent WS connection from our app to get session IDs.
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
When customer answers outbound call, Kookoo hits /kookoo/ivr which
returns <dial record="true">523590</dial> to bridge the call to
the agent's SIP extension. Agent's browser rings, both connect.
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
- Replace CloudAgent V3 tbManualDial with Kookoo outbound.php
- Simple HTTP GET with api_key — no auth issues
- Kookoo callback endpoint: POST /webhooks/kookoo/callback
- Creates Call record in platform
- Matches caller to Lead by phone
- Remove agent login requirement before dial
- Tested: call queued successfully, phone rang
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
- Update default campaign to Inbound_918041763265
- Add Dockerfile and .dockerignore for container deployment
- Sidecar image: 043728036361.dkr.ecr.ap-south-1.amazonaws.com/fortytwo-eap/helix-engage-sidecar:alpha
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
