helix-engage-server/src/ozonetel/ozonetel-agent.service.ts

import { Injectable, Logger } from '@nestjs/common';
import { ConfigService } from '@nestjs/config';
import axios from 'axios';

@Injectable()
export class OzonetelAgentService {
    private readonly logger = new Logger(OzonetelAgentService.name);
    private readonly apiDomain: string;
    private readonly apiKey: string;
    private readonly accountId: string;
    private cachedToken: string | null = null;
    private tokenExpiry: number = 0;

    constructor(private config: ConfigService) {
        this.apiDomain = config.get<string>('exotel.subdomain') ?? 'in1-ccaas-api.ozonetel.com';
        this.apiKey = config.get<string>('exotel.apiKey') ?? '';
        this.accountId = config.get<string>('exotel.accountSid') ?? '';
    }

    private async getToken(): Promise<string> {
        if (this.cachedToken && Date.now() < this.tokenExpiry) {
            return this.cachedToken;
        }

        const url = `https://${this.apiDomain}/ca_apis/CAToken/generateToken`;
        this.logger.log('Generating CloudAgent API token');

        const response = await axios.post(url, { userName: this.accountId }, {
            headers: { apiKey: this.apiKey, 'Content-Type': 'application/json' },
        });

        const data = response.data;
        if (data.token) {
            this.cachedToken = data.token;
            this.tokenExpiry = Date.now() + 55 * 60 * 1000;
            this.logger.log('CloudAgent token generated successfully');
            return data.token;
        }

        throw new Error(data.message ?? 'Token generation failed');
    }

    async loginAgent(params: {
        agentId: string;
        password: string;
        phoneNumber: string;
        mode?: string;
    }): Promise<{ status: string; message: string }> {
        const url = `https://${this.apiDomain}/CAServices/AgentAuthenticationV2/index.php`;

        this.logger.log(`Logging in agent ${params.agentId} with phone ${params.phoneNumber}`);

        try {
            const response = await axios.post(
                url,
                new URLSearchParams({
                    userName: this.accountId,
                    apiKey: this.apiKey,
                    phoneNumber: params.phoneNumber,
                    action: 'login',
                    mode: params.mode ?? 'blended',
                    state: 'Ready',
                }).toString(),
                {
                    headers: {
                        'Content-Type': 'application/x-www-form-urlencoded',
                    },
                    auth: {
                        username: params.agentId,
                        password: params.password,
                    },
                },
            );

            const data = response.data;

            // "already logged in" is not a real error — treat as success
            if (data.status === 'error' && data.message?.includes('already logged in')) {
                this.logger.log(`Agent ${params.agentId} already logged in — treating as success`);
                return { status: 'success', message: data.message };
            }

            this.logger.log(`Agent login response: ${JSON.stringify(data)}`);
            return data;
        } catch (error: any) {
            this.logger.error(`Agent login failed: ${error.message}`);
            throw error;
        }
    }

    async manualDial(params: {
        agentId: string;
        campaignName: string;
        customerNumber: string;
    }): Promise<{ status: string; ucid?: string; message?: string }> {
        const url = `https://${this.apiDomain}/ca_apis/AgentManualDial`;

        this.logger.log(`Manual dial: agent=${params.agentId} campaign=${params.campaignName} number=${params.customerNumber}`);

        try {
            const token = await this.getToken();
            const response = await axios.post(url, {
                userName: this.accountId,
                agentID: params.agentId,
                campaignName: params.campaignName,
                customerNumber: params.customerNumber,
                UCID: 'true',
            }, {
                headers: {
                    Authorization: `Bearer ${token}`,
                    'Content-Type': 'application/json',
                },
            });

            this.logger.log(`Manual dial response: ${JSON.stringify(response.data)}`);
            return response.data;
        } catch (error: any) {
            const responseData = error?.response?.data ? JSON.stringify(error.response.data) : '';
            this.logger.error(`Manual dial failed: ${error.message} ${responseData}`);
            throw error;
        }
    }

    async changeAgentState(params: {
        agentId: string;
        state: 'Ready' | 'Pause';
        pauseReason?: string;
    }): Promise<{ status: string; message: string }> {
        const url = `https://${this.apiDomain}/ca_apis/changeAgentState`;

        this.logger.log(`Changing agent ${params.agentId} state to ${params.state}`);

        try {
            const body: Record<string, string> = {
                userName: this.accountId,
                agentId: params.agentId,
                state: params.state,
            };
            if (params.pauseReason) {
                body.pauseReason = params.pauseReason;
            }

            const token = await this.getToken();
            const response = await axios.post(url, body, {
                headers: {
                    Authorization: `Bearer ${token}`,
                    'Content-Type': 'application/json',
                },
            });

            this.logger.log(`Change agent state response: ${JSON.stringify(response.data)}`);
            return response.data;
        } catch (error: any) {
            const responseData = error?.response?.data ? JSON.stringify(error.response.data) : '';
            this.logger.error(`Change agent state failed: ${error.message} ${responseData}`);
            throw error;
        }
    }

    async setDisposition(params: {
        agentId: string;
        ucid: string;
        disposition: string;
    }): Promise<{ status: string; message?: string; details?: string }> {
        const url = `https://${this.apiDomain}/ca_apis/DispositionAPIV2`;
        const did = process.env.OZONETEL_DID ?? '918041763265';

        this.logger.log(`Set disposition: agent=${params.agentId} ucid=${params.ucid} disposition=${params.disposition}`);

        try {
            const token = await this.getToken();
            const response = await axios.post(url, {
                userName: this.accountId,
                agentID: params.agentId,
                did,
                ucid: params.ucid,
                action: 'Set',
                disposition: params.disposition,
                autoRelease: 'true',
            }, {
                headers: {
                    Authorization: `Bearer ${token}`,
                    'Content-Type': 'application/json',
                },
            });

            this.logger.log(`Set disposition response: ${JSON.stringify(response.data)}`);
            return response.data;
        } catch (error: any) {
            const responseData = error?.response?.data ? JSON.stringify(error.response.data) : '';
            this.logger.error(`Set disposition failed: ${error.message} ${responseData}`);
            throw error;
        }
    }

    async logoutAgent(params: {
        agentId: string;
        password: string;
    }): Promise<{ status: string; message: string }> {
        const url = `https://${this.apiDomain}/CAServices/AgentAuthenticationV2/index.php`;

        this.logger.log(`Logging out agent ${params.agentId}`);

        try {
            const response = await axios.post(
                url,
                new URLSearchParams({
                    userName: this.accountId,
                    apiKey: this.apiKey,
                    action: 'logout',
                    mode: 'blended',
                    state: 'Ready',
                }).toString(),
                {
                    headers: {
                        'Content-Type': 'application/x-www-form-urlencoded',
                    },
                    auth: {
                        username: params.agentId,
                        password: params.password,
                    },
                },
            );

            this.logger.log(`Agent logout response: ${JSON.stringify(response.data)}`);
            return response.data;
        } catch (error: any) {
            this.logger.error(`Agent logout failed: ${error.message}`);
            throw error;
        }
    }
}