feat: send disposition to sidecar with UCID for Ozonetel ACW release

- Store UCID from outbound dial API response in sipCallUcidAtom
- Replace direct createCall GraphQL mutation with sidecar /api/ozonetel/dispose
- Remove agent-ready call from handleReset (no longer needed)
- Clear UCID on dial error and call reset

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

src/components/call-desk/active-call-card.tsx

@@ -1,4 +1,4 @@
-import { useState } from 'react';
+import { useState, useRef } from 'react';
 import { FontAwesomeIcon } from '@fortawesome/react-fontawesome';
 import {
     faPhone, faPhoneHangup, faMicrophone, faMicrophoneSlash,
@@ -7,7 +7,8 @@ import {
 import { Button } from '@/components/base/buttons/button';
 import { Badge } from '@/components/base/badges/badges';
 import { useSetAtom } from 'jotai';
-import { sipCallStateAtom, sipCallerNumberAtom } from '@/state/sip-state';
+import { sipCallStateAtom, sipCallerNumberAtom, sipCallUcidAtom } from '@/state/sip-state';
+import { setOutboundPending } from '@/state/sip-manager';
 import { useSip } from '@/providers/sip-provider';
 import { DispositionForm } from './disposition-form';
 import { AppointmentForm } from './appointment-form';
@@ -30,12 +31,15 @@ const formatDuration = (seconds: number): string => {
 };
 
 export const ActiveCallCard = ({ lead, callerPhone }: ActiveCallCardProps) => {
-    const { callState, callDuration, isMuted, isOnHold, answer, reject, hangup, toggleMute, toggleHold } = useSip();
+    const { callState, callDuration, callUcid, isMuted, isOnHold, answer, reject, hangup, toggleMute, toggleHold } = useSip();
     const setCallState = useSetAtom(sipCallStateAtom);
     const setCallerNumber = useSetAtom(sipCallerNumberAtom);
+    const setCallUcid = useSetAtom(sipCallUcidAtom);
     const [postCallStage, setPostCallStage] = useState<PostCallStage | null>(null);
     const [savedDisposition, setSavedDisposition] = useState<CallDisposition | null>(null);
     const [appointmentOpen, setAppointmentOpen] = useState(false);
+    // Capture direction at mount — survives through disposition stage
+    const callDirectionRef = useRef(callState === 'ringing-out' ? 'OUTBOUND' : 'INBOUND');
 
     const firstName = lead?.contactName?.firstName ?? '';
     const lastName = lead?.contactName?.lastName ?? '';
@@ -43,25 +47,20 @@ export const ActiveCallCard = ({ lead, callerPhone }: ActiveCallCardProps) => {
     const phone = lead?.contactPhone?.[0];
     const phoneDisplay = phone ? formatPhone(phone) : callerPhone || 'Unknown';
 
-    const handleDisposition = async (disposition: CallDisposition, _notes: string) => {
+    const handleDisposition = async (disposition: CallDisposition, notes: string) => {
         setSavedDisposition(disposition);
 
-        // Create call record in platform
-        try {
-            await apiClient.graphql(`mutation($data: CallCreateInput!) { createCall(data: $data) { id } }`, {
-                data: {
-                    name: `${fullName || phoneDisplay} — ${disposition}`,
-                    direction: 'INBOUND',
-                    callStatus: 'COMPLETED',
-                    agentName: null,
-                    startedAt: new Date().toISOString(),
-                    durationSec: callDuration,
-                    disposition,
-                    leadId: lead?.id ?? null,
-                },
-            }, { silent: true });
-        } catch {
-            // non-blocking
+        // Submit disposition to sidecar — handles Ozonetel ACW release
+        if (callUcid) {
+            apiClient.post('/api/ozonetel/dispose', {
+                ucid: callUcid,
+                disposition,
+                callerPhone,
+                direction: callDirectionRef.current,
+                durationSec: callDuration,
+                leadId: lead?.id ?? null,
+                notes,
+            }).catch((err) => console.warn('Disposition failed:', err));
         }
 
         if (disposition === 'APPOINTMENT_BOOKED') {
@@ -103,6 +102,8 @@ export const ActiveCallCard = ({ lead, callerPhone }: ActiveCallCardProps) => {
         setSavedDisposition(null);
         setCallState('idle');
         setCallerNumber(null);
+        setCallUcid(null);
+        setOutboundPending(false);
     };
 
     // Outbound ringing — agent initiated the call

src/components/call-desk/click-to-call-button.tsx

@@ -3,7 +3,9 @@ import { Phone01 } from '@untitledui/icons';
 import { useSetAtom } from 'jotai';
 import { Button } from '@/components/base/buttons/button';
 import { useSip } from '@/providers/sip-provider';
-import { sipCallStateAtom, sipCallerNumberAtom } from '@/state/sip-state';
+import { sipCallStateAtom, sipCallerNumberAtom, sipCallUcidAtom } from '@/state/sip-state';
+import { setOutboundPending } from '@/state/sip-manager';
+import { apiClient } from '@/lib/api-client';
 import { notify } from '@/lib/toast';
 
 interface ClickToCallButtonProps {
@@ -14,10 +16,11 @@ interface ClickToCallButtonProps {
 }
 
 export const ClickToCallButton = ({ phoneNumber, label, size = 'sm' }: ClickToCallButtonProps) => {
-    const { isRegistered, isInCall, makeCall } = useSip();
+    const { isRegistered, isInCall } = useSip();
     const [dialing, setDialing] = useState(false);
     const setCallState = useSetAtom(sipCallStateAtom);
     const setCallerNumber = useSetAtom(sipCallerNumberAtom);
+    const setCallUcid = useSetAtom(sipCallUcidAtom);
 
     const handleDial = async () => {
         setDialing(true);
@@ -25,13 +28,21 @@ export const ClickToCallButton = ({ phoneNumber, label, size = 'sm' }: ClickToCa
         // Show call UI immediately
         setCallState('ringing-out');
         setCallerNumber(phoneNumber);
+        setOutboundPending(true);
+        // Safety: reset flag if SIP INVITE doesn't arrive within 30s
+        const safetyTimer = setTimeout(() => setOutboundPending(false), 30000);
 
         try {
-            // Direct SIP call from browser
-            makeCall(phoneNumber);
+            const result = await apiClient.post<{ ucid?: string; status?: string }>('/api/ozonetel/dial', { phoneNumber });
+            if (result?.ucid) {
+                setCallUcid(result.ucid);
+            }
         } catch {
+            clearTimeout(safetyTimer);
             setCallState('idle');
             setCallerNumber(null);
+            setOutboundPending(false);
+            setCallUcid(null);
             notify.error('Dial Failed', 'Could not place the call');
         } finally {
             setDialing(false);