feat: disposition modal, persistent top bar, pagination, QA fixes

- DispositionModal: single modal for all call endings. Dismissable (agent can resume call).
  Agent clicks End → modal → select reason → hangup + dispose. Caller disconnects → same modal.
- One call screen: CallWidget stripped to ringing notification + auto-redirect to Call Desk.
- Persistent top bar in AppShell: agent status toggle + network indicator on all pages.
- Network indicator always visible (Connected/Unstable/No connection).
- Pagination: Untitled UI PaginationCardDefault on Call History + Appointments (20/page).
- Pinned table headers/footers: sticky column headers, scrollable body, pinned pagination.
  Applied to Call Desk worklist, Call History, Appointments, Call Recordings, Missed Calls.
- "Patient" → "Caller" column label in Call History.
- Offline → Ready toggle enabled.
- Profile status dot reflects Ozonetel state.
- NavAccountCard: popover placement top, View Profile + Account Settings restored.
- WIP pages for /profile and /account-settings.
- Enquiry form PHONE_INQUIRY → PHONE enum fix.
- Force Ready / View Profile / Account Settings removed then restored properly.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

package-lock.json

@@ -25,6 +25,7 @@
                 "jotai": "^2.18.1",
                 "jssip": "^3.13.6",
                 "motion": "^12.29.0",
+                "pptxgenjs": "^4.0.1",
                 "qr-code-styling": "^1.9.2",
                 "react": "^19.2.3",
                 "react-aria": "^3.46.0",
@@ -4115,6 +4116,12 @@
                 "url": "https://opencollective.com/express"
             }
         },
+        "node_modules/core-util-is": {
+            "version": "1.0.3",
+            "resolved": "http://localhost:4873/core-util-is/-/core-util-is-1.0.3.tgz",
+            "integrity": "sha512-ZQBvi1DcpJ4GDqanjucZ2Hj3wEO5pZDS89BWbkcrvdxksJorwUDDZamX9ldFkp9aw2lmBDLgkObEA4DWNJ9FYQ==",
+            "license": "MIT"
+        },
         "node_modules/cross-spawn": {
             "version": "7.0.6",
             "resolved": "http://localhost:4873/cross-spawn/-/cross-spawn-7.0.6.tgz",
@@ -4646,6 +4653,12 @@
             "integrity": "sha512-RbJ5/jmFcNNCcDV5o9eTnBLJ/HszWV0P73bc+Ff4nS/rJj+YaS6IGyiOL0VoBYX+l1Wrl3k63h/KrH+nhJ0XvQ==",
             "license": "ISC"
         },
+        "node_modules/https": {
+            "version": "1.0.0",
+            "resolved": "http://localhost:4873/https/-/https-1.0.0.tgz",
+            "integrity": "sha512-4EC57ddXrkaF0x83Oj8sM6SLQHAWXw90Skqu2M4AEWENZ3F02dFJE/GARA8igO79tcgYqGrD7ae4f5L3um2lgg==",
+            "license": "ISC"
+        },
         "node_modules/ignore": {
             "version": "5.3.2",
             "resolved": "http://localhost:4873/ignore/-/ignore-5.3.2.tgz",
@@ -4657,6 +4670,27 @@
                 "node": ">= 4"
             }
         },
+        "node_modules/image-size": {
+            "version": "1.2.1",
+            "resolved": "http://localhost:4873/image-size/-/image-size-1.2.1.tgz",
+            "integrity": "sha512-rH+46sQJ2dlwfjfhCyNx5thzrv+dtmBIhPHk0zgRUukHzZ/kRueTJXoYYsclBaKcSMBWuGbOFXtioLpzTb5euw==",
+            "license": "MIT",
+            "dependencies": {
+                "queue": "6.0.2"
+            },
+            "bin": {
+                "image-size": "bin/image-size.js"
+            },
+            "engines": {
+                "node": ">=16.x"
+            }
+        },
+        "node_modules/immediate": {
+            "version": "3.0.6",
+            "resolved": "http://localhost:4873/immediate/-/immediate-3.0.6.tgz",
+            "integrity": "sha512-XXOFtyqDjNDAQxVfYxuF7g9Il/IbWmmlQg2MYKOH8ExIT1qg6xc4zyS3HaEEATgs1btfzxq15ciUiY7gjSXRGQ==",
+            "license": "MIT"
+        },
         "node_modules/imurmurhash": {
             "version": "0.1.4",
             "resolved": "http://localhost:4873/imurmurhash/-/imurmurhash-0.1.4.tgz",
@@ -4668,6 +4702,12 @@
                 "node": ">=0.8.19"
             }
         },
+        "node_modules/inherits": {
+            "version": "2.0.4",
+            "resolved": "http://localhost:4873/inherits/-/inherits-2.0.4.tgz",
+            "integrity": "sha512-k/vGaX4/Yla3WzyMCvTQOXYeIHvqOKtnqBduzTHpzpQZzAskKMhZ2K+EnBiSM9zGSoIFeMpXKxa4dYeZIQqewQ==",
+            "license": "ISC"
+        },
         "node_modules/input-otp": {
             "version": "1.4.2",
             "resolved": "http://localhost:4873/input-otp/-/input-otp-1.4.2.tgz",
@@ -4715,6 +4755,12 @@
                 "node": ">=0.10.0"
             }
         },
+        "node_modules/isarray": {
+            "version": "1.0.0",
+            "resolved": "http://localhost:4873/isarray/-/isarray-1.0.0.tgz",
+            "integrity": "sha512-VLghIWNM6ELQzo7zwmcg0NmTVyWKYjvIeM83yjp0wRDTmUnrM678fQbcKBo6n2CJEF0szoG//ytg+TKla89ALQ==",
+            "license": "MIT"
+        },
         "node_modules/isexe": {
             "version": "2.0.0",
             "resolved": "http://localhost:4873/isexe/-/isexe-2.0.0.tgz",
@@ -4823,6 +4869,18 @@
                 "sdp-transform": "^2.14.1"
             }
         },
+        "node_modules/jszip": {
+            "version": "3.10.1",
+            "resolved": "http://localhost:4873/jszip/-/jszip-3.10.1.tgz",
+            "integrity": "sha512-xXDvecyTpGLrqFrvkrUSoxxfJI5AH7U8zxxtVclpsUtMCq4JQ290LY8AW5c7Ggnr/Y/oK+bQMbqK2qmtk3pN4g==",
+            "license": "(MIT OR GPL-3.0-or-later)",
+            "dependencies": {
+                "lie": "~3.3.0",
+                "pako": "~1.0.2",
+                "readable-stream": "~2.3.6",
+                "setimmediate": "^1.0.5"
+            }
+        },
         "node_modules/keyv": {
             "version": "4.5.4",
             "resolved": "http://localhost:4873/keyv/-/keyv-4.5.4.tgz",
@@ -4849,6 +4907,15 @@
                 "node": ">= 0.8.0"
             }
         },
+        "node_modules/lie": {
+            "version": "3.3.0",
+            "resolved": "http://localhost:4873/lie/-/lie-3.3.0.tgz",
+            "integrity": "sha512-UaiMJzeWRlEujzAuw5LokY1L5ecNQYZKfmyZ9L7wDHb/p5etKaxXhohBcrw0EYby+G/NA52vRSN4N39dxHAIwQ==",
+            "license": "MIT",
+            "dependencies": {
+                "immediate": "~3.0.5"
+            }
+        },
         "node_modules/lightningcss": {
             "version": "1.31.1",
             "resolved": "http://localhost:4873/lightningcss/-/lightningcss-1.31.1.tgz",
@@ -5272,6 +5339,12 @@
                 "url": "https://github.com/sponsors/sindresorhus"
             }
         },
+        "node_modules/pako": {
+            "version": "1.0.11",
+            "resolved": "http://localhost:4873/pako/-/pako-1.0.11.tgz",
+            "integrity": "sha512-4hLB8Py4zZce5s4yd9XzopqwVv/yGNhV1Bl8NTmCq1763HeK2+EwVTv+leGeL13Dnh2wfbqowVPXCIO0z4taYw==",
+            "license": "(MIT AND Zlib)"
+        },
         "node_modules/path-exists": {
             "version": "4.0.0",
             "resolved": "http://localhost:4873/path-exists/-/path-exists-4.0.0.tgz",
@@ -5353,6 +5426,33 @@
                 "node": ">=4"
             }
         },
+        "node_modules/pptxgenjs": {
+            "version": "4.0.1",
+            "resolved": "http://localhost:4873/pptxgenjs/-/pptxgenjs-4.0.1.tgz",
+            "integrity": "sha512-TeJISr8wouAuXw4C1F/mC33xbZs/FuEG6nH9FG1Zj+nuPcGMP5YRHl6X+j3HSUnS1f3at6k75ZZXPMZlA5Lj9A==",
+            "license": "MIT",
+            "dependencies": {
+                "@types/node": "^22.8.1",
+                "https": "^1.0.0",
+                "image-size": "^1.2.1",
+                "jszip": "^3.10.1"
+            }
+        },
+        "node_modules/pptxgenjs/node_modules/@types/node": {
+            "version": "22.19.15",
+            "resolved": "http://localhost:4873/@types/node/-/node-22.19.15.tgz",
+            "integrity": "sha512-F0R/h2+dsy5wJAUe3tAU6oqa2qbWY5TpNfL/RGmo1y38hiyO1w3x2jPtt76wmuaJI4DQnOBu21cNXQ2STIUUWg==",
+            "license": "MIT",
+            "dependencies": {
+                "undici-types": "~6.21.0"
+            }
+        },
+        "node_modules/pptxgenjs/node_modules/undici-types": {
+            "version": "6.21.0",
+            "resolved": "http://localhost:4873/undici-types/-/undici-types-6.21.0.tgz",
+            "integrity": "sha512-iwDZqg0QAGrg9Rav5H4n0M64c3mkR59cJ6wQp+7C4nI0gsmExaedaYLNO44eT4AtBBwjbTiGPMlt2Md0T9H9JQ==",
+            "license": "MIT"
+        },
         "node_modules/prelude-ls": {
             "version": "1.2.1",
             "resolved": "http://localhost:4873/prelude-ls/-/prelude-ls-1.2.1.tgz",
@@ -5467,6 +5567,12 @@
                 }
             }
         },
+        "node_modules/process-nextick-args": {
+            "version": "2.0.1",
+            "resolved": "http://localhost:4873/process-nextick-args/-/process-nextick-args-2.0.1.tgz",
+            "integrity": "sha512-3ouUOpQhtgrbOa17J7+uxOTpITYWaGP7/AhoR3+A+/1e9skrzelGi/dXzEYyvbxubEF6Wn2ypscTKiKJFFn1ag==",
+            "license": "MIT"
+        },
         "node_modules/punycode": {
             "version": "2.3.1",
             "resolved": "http://localhost:4873/punycode/-/punycode-2.3.1.tgz",
@@ -5496,6 +5602,15 @@
             "integrity": "sha512-pItrW0Z9HnDBnFmgiNrY1uxRdri32Uh9EjNYLPVC2zZ3ZRIIEqBoDgm4DkvDwNNDHTK7FNkmr8zAa77BYc9xNw==",
             "license": "MIT"
         },
+        "node_modules/queue": {
+            "version": "6.0.2",
+            "resolved": "http://localhost:4873/queue/-/queue-6.0.2.tgz",
+            "integrity": "sha512-iHZWu+q3IdFZFX36ro/lKBkSvfkztY5Y7HMiPlOUjhupPcG2JMfst2KKEpu5XndviX/3UhFbRngUPNKtgvtZiA==",
+            "license": "MIT",
+            "dependencies": {
+                "inherits": "~2.0.3"
+            }
+        },
         "node_modules/react": {
             "version": "19.2.4",
             "resolved": "http://localhost:4873/react/-/react-19.2.4.tgz",
@@ -5681,6 +5796,21 @@
                 "react": "^16.8.0 || ^17.0.0-rc.1 || ^18.0.0 || ^19.0.0-rc.1"
             }
         },
+        "node_modules/readable-stream": {
+            "version": "2.3.8",
+            "resolved": "http://localhost:4873/readable-stream/-/readable-stream-2.3.8.tgz",
+            "integrity": "sha512-8p0AUk4XODgIewSi0l8Epjs+EVnWiK7NoDIEGU0HhE7+ZyY8D1IMY7odu5lRrFXGg71L15KG8QrPmum45RTtdA==",
+            "license": "MIT",
+            "dependencies": {
+                "core-util-is": "~1.0.0",
+                "inherits": "~2.0.3",
+                "isarray": "~1.0.0",
+                "process-nextick-args": "~2.0.0",
+                "safe-buffer": "~5.1.1",
+                "string_decoder": "~1.1.1",
+                "util-deprecate": "~1.0.1"
+            }
+        },
         "node_modules/rollup": {
             "version": "4.59.0",
             "resolved": "http://localhost:4873/rollup/-/rollup-4.59.0.tgz",
@@ -5725,6 +5855,12 @@
                 "fsevents": "~2.3.2"
             }
         },
+        "node_modules/safe-buffer": {
+            "version": "5.1.2",
+            "resolved": "http://localhost:4873/safe-buffer/-/safe-buffer-5.1.2.tgz",
+            "integrity": "sha512-Gd2UZBJDkXlY7GbJxfsE8/nvKkUEU1G38c1siN6QP6a9PT9MmHB8GnpscSmMJSoF8LOIrt8ud/wPtojys4G6+g==",
+            "license": "MIT"
+        },
         "node_modules/scheduler": {
             "version": "0.27.0",
             "resolved": "http://localhost:4873/scheduler/-/scheduler-0.27.0.tgz",
@@ -5759,6 +5895,12 @@
             "integrity": "sha512-oeM1lpU/UvhTxw+g3cIfxXHyJRc/uidd3yK1P242gzHds0udQBYzs3y8j4gCCW+ZJ7ad0yctld8RYO+bdurlvw==",
             "license": "MIT"
         },
+        "node_modules/setimmediate": {
+            "version": "1.0.5",
+            "resolved": "http://localhost:4873/setimmediate/-/setimmediate-1.0.5.tgz",
+            "integrity": "sha512-MATJdZp8sLqDl/68LfQmbP8zKPLQNV6BIZoIgrscFDQ+RsvK/BxeDQOgyxKKoh0y/8h3BqVFnCqQ/gd+reiIXA==",
+            "license": "MIT"
+        },
         "node_modules/shebang-command": {
             "version": "2.0.0",
             "resolved": "http://localhost:4873/shebang-command/-/shebang-command-2.0.0.tgz",
@@ -5837,6 +5979,15 @@
                 "node": ">=0.10.0"
             }
         },
+        "node_modules/string_decoder": {
+            "version": "1.1.1",
+            "resolved": "http://localhost:4873/string_decoder/-/string_decoder-1.1.1.tgz",
+            "integrity": "sha512-n/ShnvDi6FHbbVfviro+WojiFzv+s8MPMHBczVePfUpDJLwoLT0ht1l4YwBCbi8pJAveEEdnkHyPyTP/mzRfwg==",
+            "license": "MIT",
+            "dependencies": {
+                "safe-buffer": "~5.1.0"
+            }
+        },
         "node_modules/tailwind-merge": {
             "version": "3.5.0",
             "resolved": "http://localhost:4873/tailwind-merge/-/tailwind-merge-3.5.0.tgz",

package.json

@@ -26,6 +26,7 @@
         "jotai": "^2.18.1",
         "jssip": "^3.13.6",
         "motion": "^12.29.0",
+        "pptxgenjs": "^4.0.1",
         "qr-code-styling": "^1.9.2",
         "react": "^19.2.3",
         "react-aria": "^3.46.0",

src/components/application/app-navigation/base-components/nav-account-card.tsx

@@ -2,12 +2,11 @@ import type { FC, HTMLAttributes } from "react";
 import { useCallback, useEffect, useRef } from "react";
 import type { Placement } from "@react-types/overlays";
 import { FontAwesomeIcon } from "@fortawesome/react-fontawesome";
-import { faUser, faGear, faArrowRightFromBracket, faPhoneVolume, faSort } from "@fortawesome/pro-duotone-svg-icons";
+import { faArrowRightFromBracket, faSort, faUser, faGear } from "@fortawesome/pro-duotone-svg-icons";
 
 const IconUser: FC<{ className?: string }> = ({ className }) => <FontAwesomeIcon icon={faUser} className={className} />;
 const IconSettings: FC<{ className?: string }> = ({ className }) => <FontAwesomeIcon icon={faGear} className={className} />;
 const IconLogout: FC<{ className?: string }> = ({ className }) => <FontAwesomeIcon icon={faArrowRightFromBracket} className={className} />;
-const IconForceReady: FC<{ className?: string }> = ({ className }) => <FontAwesomeIcon icon={faPhoneVolume} className={className} />;
 import { useFocusManager } from "react-aria";
 import type { DialogProps as AriaDialogProps } from "react-aria-components";
 import { Button as AriaButton, Dialog as AriaDialog, DialogTrigger as AriaDialogTrigger, Popover as AriaPopover } from "react-aria-components";
@@ -32,9 +31,10 @@ type NavAccountType = {
 export const NavAccountMenu = ({
     className,
     onSignOut,
-    onForceReady,
+    onViewProfile,
+    onAccountSettings,
     ...dialogProps
-}: AriaDialogProps & { className?: string; accounts?: NavAccountType[]; selectedAccountId?: string; onSignOut?: () => void; onForceReady?: () => void }) => {
+}: AriaDialogProps & { className?: string; accounts?: NavAccountType[]; selectedAccountId?: string; onSignOut?: () => void; onViewProfile?: () => void; onAccountSettings?: () => void }) => {
     const focusManager = useFocusManager();
     const dialogRef = useRef<HTMLDivElement>(null);
 
@@ -75,12 +75,10 @@ export const NavAccountMenu = ({
                 <>
                     <div className="rounded-xl bg-primary ring-1 ring-secondary">
                         <div className="flex flex-col gap-0.5 py-1.5">
-                            <NavAccountCardMenuItem label="View profile" icon={IconUser} shortcut="⌘K->P" />
+                            <NavAccountCardMenuItem label="View profile" icon={IconUser} onClick={() => { close(); onViewProfile?.(); }} />
-                            <NavAccountCardMenuItem label="Account settings" icon={IconSettings} shortcut="⌘S" />
+                            <NavAccountCardMenuItem label="Account settings" icon={IconSettings} onClick={() => { close(); onAccountSettings?.(); }} />
-                            <NavAccountCardMenuItem label="Force Ready" icon={IconForceReady} onClick={() => { close(); onForceReady?.(); }} />
                         </div>
                     </div>
-
                     <div className="pt-1 pb-1.5">
                         <NavAccountCardMenuItem label="Sign out" icon={IconLogout} shortcut="⌥⇧Q" onClick={() => { close(); onSignOut?.(); }} />
                     </div>
@@ -126,13 +124,15 @@ export const NavAccountCard = ({
     selectedAccountId,
     items = [],
     onSignOut,
-    onForceReady,
+    onViewProfile,
+    onAccountSettings,
 }: {
     popoverPlacement?: Placement;
     selectedAccountId?: string;
     items?: NavAccountType[];
     onSignOut?: () => void;
-    onForceReady?: () => void;
+    onViewProfile?: () => void;
+    onAccountSettings?: () => void;
 }) => {
     const triggerRef = useRef<HTMLDivElement>(null);
     const isDesktop = useBreakpoint("lg");
@@ -173,7 +173,7 @@ export const NavAccountCard = ({
                             )
                         }
                     >
-                        <NavAccountMenu selectedAccountId={selectedAccountId} accounts={items} onSignOut={onSignOut} onForceReady={onForceReady} />
+                        <NavAccountMenu selectedAccountId={selectedAccountId} accounts={items} onSignOut={onSignOut} onViewProfile={onViewProfile} onAccountSettings={onAccountSettings} />
                     </AriaPopover>
                 </AriaDialogTrigger>
             </div>

src/components/application/pagination/pagination.tsx

@@ -1,11 +1,10 @@
 import type { FC } from "react";
 import { FontAwesomeIcon } from "@fortawesome/react-fontawesome";
 import { faArrowLeft, faArrowRight } from "@fortawesome/pro-duotone-svg-icons";
+import { Button } from "@/components/base/buttons/button";
 
 const ArrowLeft: FC<{ className?: string }> = ({ className }) => <FontAwesomeIcon icon={faArrowLeft} className={className} />;
 const ArrowRight: FC<{ className?: string }> = ({ className }) => <FontAwesomeIcon icon={faArrowRight} className={className} />;
-import { ButtonGroup, ButtonGroupItem } from "@/components/base/button-group/button-group";
-import { Button } from "@/components/base/buttons/button";
 import { useBreakpoint } from "@/hooks/use-breakpoint";
 import { cx } from "@/utils/cx";
 import type { PaginationRootProps } from "./pagination-base";
@@ -23,7 +22,7 @@ const PaginationItem = ({ value, rounded, isCurrent }: { value: number; rounded?
             isCurrent={isCurrent}
             className={({ isSelected }) =>
                 cx(
-                    "flex size-10 cursor-pointer items-center justify-center p-3 text-sm font-medium text-quaternary outline-focus-ring transition duration-100 ease-linear hover:bg-primary_hover hover:text-secondary focus-visible:z-10 focus-visible:bg-primary_hover focus-visible:outline-2 focus-visible:outline-offset-2",
+                    "flex size-9 cursor-pointer items-center justify-center p-3 text-sm font-medium text-quaternary outline-focus-ring transition duration-100 ease-linear hover:bg-primary_hover hover:text-secondary focus-visible:z-10 focus-visible:bg-primary_hover focus-visible:outline-2 focus-visible:outline-offset-2",
                     rounded ? "rounded-full" : "rounded-lg",
                     isSelected && "bg-primary_hover text-secondary",
                 )
@@ -34,43 +33,6 @@ const PaginationItem = ({ value, rounded, isCurrent }: { value: number; rounded?
     );
 };
 
-interface MobilePaginationProps {
-    /** The current page. */
-    page?: number;
-    /** The total number of pages. */
-    total?: number;
-    /** The class name of the pagination component. */
-    className?: string;
-    /** The function to call when the page changes. */
-    onPageChange?: (page: number) => void;
-}
-
-const MobilePagination = ({ page = 1, total = 10, className, onPageChange }: MobilePaginationProps) => {
-    return (
-        <nav aria-label="Pagination" className={cx("flex items-center justify-between md:hidden", className)}>
-            <Button
-                aria-label="Go to previous page"
-                iconLeading={ArrowLeft}
-                color="secondary"
-                size="sm"
-                onClick={() => onPageChange?.(Math.max(0, page - 1))}
-            />
-
-            <span className="text-sm text-fg-secondary">
-                Page <span className="font-medium">{page}</span> of <span className="font-medium">{total}</span>
-            </span>
-
-            <Button
-                aria-label="Go to next page"
-                iconLeading={ArrowRight}
-                color="secondary"
-                size="sm"
-                onClick={() => onPageChange?.(Math.min(total, page + 1))}
-            />
-        </nav>
-    );
-};
-
 export const PaginationPageDefault = ({ rounded, page = 1, total = 10, className, ...props }: PaginationProps) => {
     const isDesktop = useBreakpoint("md");
 
@@ -84,7 +46,7 @@ export const PaginationPageDefault = ({ rounded, page = 1, total = 10, className
             <div className="hidden flex-1 justify-start md:flex">
                 <Pagination.PrevTrigger asChild>
                     <Button iconLeading={ArrowLeft} color="link-gray" size="sm">
-                        {isDesktop ? "Previous" : undefined}{" "}
+                        {isDesktop ? "Previous" : undefined}
                     </Button>
                 </Pagination.PrevTrigger>
             </div>
@@ -103,7 +65,7 @@ export const PaginationPageDefault = ({ rounded, page = 1, total = 10, className
                                 page.type === "page" ? (
                                     <PaginationItem key={index} rounded={rounded} {...page} />
                                 ) : (
-                                    <Pagination.Ellipsis key={index} className="flex size-10 shrink-0 items-center justify-center text-tertiary">
+                                    <Pagination.Ellipsis key={index} className="flex size-9 shrink-0 items-center justify-center text-tertiary">
                                         &#8230;
                                     </Pagination.Ellipsis>
                                 ),
@@ -159,7 +121,7 @@ export const PaginationPageMinimalCenter = ({ rounded, page = 1, total = 10, cla
                                 page.type === "page" ? (
                                     <PaginationItem key={index} rounded={rounded} {...page} />
                                 ) : (
-                                    <Pagination.Ellipsis key={index} className="flex size-10 shrink-0 items-center justify-center text-tertiary">
+                                    <Pagination.Ellipsis key={index} className="flex size-9 shrink-0 items-center justify-center text-tertiary">
                                         &#8230;
                                     </Pagination.Ellipsis>
                                 ),
@@ -210,7 +172,7 @@ export const PaginationCardDefault = ({ rounded, page = 1, total = 10, ...props
                                 page.type === "page" ? (
                                     <PaginationItem key={index} rounded={rounded} {...page} />
                                 ) : (
-                                    <Pagination.Ellipsis key={index} className="flex size-10 shrink-0 items-center justify-center text-tertiary">
+                                    <Pagination.Ellipsis key={index} className="flex size-9 shrink-0 items-center justify-center text-tertiary">
                                         &#8230;
                                     </Pagination.Ellipsis>
                                 ),
@@ -235,99 +197,3 @@ export const PaginationCardDefault = ({ rounded, page = 1, total = 10, ...props
     );
 };
 
-interface PaginationCardMinimalProps {
-    /** The current page. */
-    page?: number;
-    /** The total number of pages. */
-    total?: number;
-    /** The alignment of the pagination. */
-    align?: "left" | "center" | "right";
-    /** The class name of the pagination component. */
-    className?: string;
-    /** The function to call when the page changes. */
-    onPageChange?: (page: number) => void;
-}
-
-export const PaginationCardMinimal = ({ page = 1, total = 10, align = "left", onPageChange, className }: PaginationCardMinimalProps) => {
-    return (
-        <div className={cx("border-t border-secondary px-4 py-3 md:px-6 md:pt-3 md:pb-4", className)}>
-            <MobilePagination page={page} total={total} onPageChange={onPageChange} />
-
-            <nav aria-label="Pagination" className={cx("hidden items-center gap-3 md:flex", align === "center" && "justify-between")}>
-                <div className={cx(align === "center" && "flex flex-1 justify-start")}>
-                    <Button isDisabled={page === 1} color="secondary" size="sm" onClick={() => onPageChange?.(Math.max(0, page - 1))}>
-                        Previous
-                    </Button>
-                </div>
-
-                <span
-                    className={cx(
-                        "text-sm font-medium text-fg-secondary",
-                        align === "right" && "order-first mr-auto",
-                        align === "left" && "order-last ml-auto",
-                    )}
-                >
-                    Page {page} of {total}
-                </span>
-
-                <div className={cx(align === "center" && "flex flex-1 justify-end")}>
-                    <Button isDisabled={page === total} color="secondary" size="sm" onClick={() => onPageChange?.(Math.min(total, page + 1))}>
-                        Next
-                    </Button>
-                </div>
-            </nav>
-        </div>
-    );
-};
-
-interface PaginationButtonGroupProps extends Partial<Omit<PaginationRootProps, "children">> {
-    /** The alignment of the pagination. */
-    align?: "left" | "center" | "right";
-}
-
-export const PaginationButtonGroup = ({ align = "left", page = 1, total = 10, ...props }: PaginationButtonGroupProps) => {
-    const isDesktop = useBreakpoint("md");
-
-    return (
-        <div
-            className={cx(
-                "flex border-t border-secondary px-4 py-3 md:px-6 md:pt-3 md:pb-4",
-                align === "left" && "justify-start",
-                align === "center" && "justify-center",
-                align === "right" && "justify-end",
-            )}
-        >
-            <Pagination.Root {...props} page={page} total={total}>
-                <Pagination.Context>
-                    {({ pages }) => (
-                        <ButtonGroup size="md">
-                            <Pagination.PrevTrigger asChild>
-                                <ButtonGroupItem iconLeading={ArrowLeft}>{isDesktop ? "Previous" : undefined}</ButtonGroupItem>
-                            </Pagination.PrevTrigger>
-
-                            {pages.map((page, index) =>
-                                page.type === "page" ? (
-                                    <Pagination.Item key={index} {...page} asChild>
-                                        <ButtonGroupItem isSelected={page.isCurrent} className="size-10 items-center justify-center">
-                                            {page.value}
-                                        </ButtonGroupItem>
-                                    </Pagination.Item>
-                                ) : (
-                                    <Pagination.Ellipsis key={index}>
-                                        <ButtonGroupItem className="pointer-events-none size-10 items-center justify-center rounded-none!">
-                                            &#8230;
-                                        </ButtonGroupItem>
-                                    </Pagination.Ellipsis>
-                                ),
-                            )}
-
-                            <Pagination.NextTrigger asChild>
-                                <ButtonGroupItem iconTrailing={ArrowRight}>{isDesktop ? "Next" : undefined}</ButtonGroupItem>
-                            </Pagination.NextTrigger>
-                        </ButtonGroup>
-                    )}
-                </Pagination.Context>
-            </Pagination.Root>
-        </div>
-    );
-};

src/components/application/table/table.tsx

@@ -55,7 +55,7 @@ const TableContext = createContext<{ size: "sm" | "md" }>({ size: "md" });
 const TableCardRoot = ({ children, className, size = "md", ...props }: HTMLAttributes<HTMLDivElement> & { size?: "sm" | "md" }) => {
     return (
         <TableContext.Provider value={{ size }}>
-            <div {...props} className={cx("overflow-hidden rounded-xl bg-primary shadow-xs ring-1 ring-secondary", className)}>
+            <div {...props} className={cx("flex flex-col overflow-hidden rounded-xl bg-primary shadow-xs ring-1 ring-secondary", className)}>
                 {children}
             </div>
         </TableContext.Provider>
@@ -81,7 +81,7 @@ const TableCardHeader = ({ title, badge, description, contentTrailing, className
     return (
         <div
             className={cx(
-                "relative flex flex-col items-start gap-4 border-b border-secondary bg-primary px-4 md:flex-row",
+                "relative shrink-0 flex flex-col items-start gap-4 border-b border-secondary bg-primary px-4 md:flex-row",
                 size === "sm" ? "py-4 md:px-5" : "py-5 md:px-6",
                 className,
             )}
@@ -115,8 +115,8 @@ const TableRoot = ({ className, size = "md", ...props }: TableRootProps) => {
 
     return (
         <TableContext.Provider value={{ size: context?.size ?? size }}>
-            <div className="overflow-x-auto">
+            <div className="flex-1 overflow-auto min-h-0">
-                <AriaTable className={(state) => cx("w-full overflow-x-hidden", typeof className === "function" ? className(state) : className)} {...props} />
+                <AriaTable className={(state) => cx("w-full", typeof className === "function" ? className(state) : className)} {...props} />
             </div>
         </TableContext.Provider>
     );
@@ -138,7 +138,7 @@ const TableHeader = <T extends object>({ columns, children, bordered = true, cla
             {...props}
             className={(state) =>
                 cx(
-                    "relative bg-secondary",
+                    "relative bg-secondary sticky top-0 z-10",
                     size === "sm" ? "h-9" : "h-11",
 
                     // Row border—using an "after" pseudo-element to avoid the border taking up space.

src/components/call-desk/active-call-card.tsx

@@ -11,7 +11,7 @@ import { useSetAtom } from 'jotai';
 import { sipCallStateAtom, sipCallerNumberAtom, sipCallUcidAtom } from '@/state/sip-state';
 import { setOutboundPending } from '@/state/sip-manager';
 import { useSip } from '@/providers/sip-provider';
-import { DispositionForm } from './disposition-form';
+import { DispositionModal } from './disposition-modal';
 import { AppointmentForm } from './appointment-form';
 import { TransferDialog } from './transfer-dialog';
 import { EnquiryForm } from './enquiry-form';
@@ -21,8 +21,6 @@ import { cx } from '@/utils/cx';
 import { notify } from '@/lib/toast';
 import type { Lead, CallDisposition } from '@/types/entities';
 
-type PostCallStage = 'disposition' | 'appointment' | 'follow-up' | 'done';
-
 interface ActiveCallCardProps {
     lead: Lead | null;
     callerPhone: string;
@@ -41,22 +39,28 @@ export const ActiveCallCard = ({ lead, callerPhone, missedCallId, onCallComplete
     const setCallState = useSetAtom(sipCallStateAtom);
     const setCallerNumber = useSetAtom(sipCallerNumberAtom);
     const setCallUcid = useSetAtom(sipCallUcidAtom);
-    const [postCallStage, setPostCallStage] = useState<PostCallStage | null>(null);
     const [appointmentOpen, setAppointmentOpen] = useState(false);
-    const [appointmentBookedDuringCall, setAppointmentBookedDuringCall] = useState(false);
     const [transferOpen, setTransferOpen] = useState(false);
     const [recordingPaused, setRecordingPaused] = useState(false);
     const [enquiryOpen, setEnquiryOpen] = useState(false);
-    // Capture direction at mount — survives through disposition stage
+    const [dispositionOpen, setDispositionOpen] = useState(false);
+    const [callerDisconnected, setCallerDisconnected] = useState(false);
+
     const callDirectionRef = useRef(callState === 'ringing-out' ? 'OUTBOUND' : 'INBOUND');
-    // Track if the call was ever answered (reached 'active' state)
     const wasAnsweredRef = useRef(callState === 'active');
 
-    // Log mount so we can tell which component handled the call
     useEffect(() => {
         console.log(`[ACTIVE-CALL-CARD] Mounted: state=${callState} direction=${callDirectionRef.current} ucid=${callUcid ?? 'none'} lead=${lead?.id ?? 'none'} phone=${callerPhone}`);
     }, []); // eslint-disable-line react-hooks/exhaustive-deps
 
+    // Detect caller disconnect: call was active and ended without agent pressing End
+    useEffect(() => {
+        if (wasAnsweredRef.current && !dispositionOpen && (callState === 'ended' || callState === 'failed')) {
+            setCallerDisconnected(true);
+            setDispositionOpen(true);
+        }
+    }, [callState, dispositionOpen]);
+
     const firstName = lead?.contactName?.firstName ?? '';
     const lastName = lead?.contactName?.lastName ?? '';
     const fullName = `${firstName} ${lastName}`.trim();
@@ -64,8 +68,12 @@ export const ActiveCallCard = ({ lead, callerPhone, missedCallId, onCallComplete
     const phoneDisplay = phone ? formatPhone(phone) : callerPhone || 'Unknown';
 
     const handleDisposition = async (disposition: CallDisposition, notes: string) => {
+        // Hangup if still connected
+        if (callState === 'active' || callState === 'ringing-out' || callState === 'ringing-in') {
+            hangup();
+        }
 
-        // Submit disposition to sidecar — handles Ozonetel ACW release
+        // Submit disposition to sidecar
         if (callUcid) {
             const disposePayload = {
                 ucid: callUcid,
@@ -85,7 +93,7 @@ export const ActiveCallCard = ({ lead, callerPhone, missedCallId, onCallComplete
             console.warn('[DISPOSE] No callUcid — skipping disposition');
         }
 
-        // Side effects per disposition type
+        // Side effects
         if (disposition === 'FOLLOW_UP_SCHEDULED') {
             try {
                 await apiClient.graphql(`mutation($data: FollowUpCreateInput!) { createFollowUp(data: $data) { id } }`, {
@@ -104,7 +112,6 @@ export const ActiveCallCard = ({ lead, callerPhone, missedCallId, onCallComplete
             }
         }
 
-        // Disposition is the last step — return to worklist immediately
         notify.success('Call Logged', `Disposition: ${disposition.replace(/_/g, ' ').toLowerCase()}`);
         handleReset();
     };
@@ -112,13 +119,11 @@ export const ActiveCallCard = ({ lead, callerPhone, missedCallId, onCallComplete
     const handleAppointmentSaved = () => {
         setAppointmentOpen(false);
         notify.success('Appointment Booked', 'Payment link will be sent to the patient');
-        if (callState === 'active') {
-            setAppointmentBookedDuringCall(true);
-        }
     };
 
     const handleReset = () => {
-        setPostCallStage(null);
+        setDispositionOpen(false);
+        setCallerDisconnected(false);
         setCallState('idle');
         setCallerNumber(null);
         setCallUcid(null);
@@ -126,7 +131,7 @@ export const ActiveCallCard = ({ lead, callerPhone, missedCallId, onCallComplete
         onCallComplete?.();
     };
 
-    // Outbound ringing — agent initiated the call
+    // Outbound ringing
     if (callState === 'ringing-out') {
         return (
             <div className="rounded-xl bg-brand-primary p-4">
@@ -145,7 +150,7 @@ export const ActiveCallCard = ({ lead, callerPhone, missedCallId, onCallComplete
                 </div>
                 <div className="mt-3 flex gap-2">
                     <Button size="sm" color="primary-destructive" onClick={() => { hangup(); handleReset(); }}>
-                        End Call
+                        Cancel
                     </Button>
                 </div>
             </div>
@@ -177,8 +182,8 @@ export const ActiveCallCard = ({ lead, callerPhone, missedCallId, onCallComplete
         );
     }
 
-    // Skip disposition for unanswered calls (ringing-in → ended without ever reaching active)
+    // Unanswered call (ringing → ended without ever reaching active)
-    if (!wasAnsweredRef.current && postCallStage === null && (callState === 'ended' || callState === 'failed')) {
+    if (!wasAnsweredRef.current && (callState === 'ended' || callState === 'failed')) {
         return (
             <div className="rounded-xl border border-secondary bg-primary p-4 text-center">
                 <FontAwesomeIcon icon={faPhoneHangup} className="size-6 text-fg-quaternary mb-2" />
@@ -191,45 +196,11 @@ export const ActiveCallCard = ({ lead, callerPhone, missedCallId, onCallComplete
         );
     }
 
-    // Post-call flow takes priority over active state (handles race between hangup + SIP ended event)
-    if (postCallStage !== null || callState === 'ended' || callState === 'failed') {
-        // Disposition form + enquiry access
-        return (
-            <>
-                <div className="rounded-xl border border-secondary bg-primary p-4">
-                    <div className="flex items-center justify-between mb-3">
-                        <div className="flex items-center gap-2">
-                            <div className="flex size-8 items-center justify-center rounded-full bg-secondary">
-                                <FontAwesomeIcon icon={faPhoneHangup} className="size-3.5 text-fg-quaternary" />
-                            </div>
-                            <div>
-                                <p className="text-sm font-semibold text-primary">Call Ended — {fullName || phoneDisplay}</p>
-                                <p className="text-xs text-tertiary">{formatDuration(callDuration)} · Log this call</p>
-                            </div>
-                        </div>
-                        <Button size="sm" color="secondary"
-                            iconLeading={({ className, ...rest }: any) => <FontAwesomeIcon icon={faClipboardQuestion} className={className} {...rest} />}
-                            onClick={() => setEnquiryOpen(!enquiryOpen)}>Enquiry</Button>
-                    </div>
-                    <DispositionForm onSubmit={handleDisposition} defaultDisposition={appointmentBookedDuringCall ? 'APPOINTMENT_BOOKED' : null} />
-                </div>
-                <EnquiryForm
-                    isOpen={enquiryOpen}
-                    onOpenChange={setEnquiryOpen}
-                    callerPhone={callerPhone}
-                    onSaved={() => {
-                        setEnquiryOpen(false);
-                        notify.success('Enquiry Logged');
-                    }}
-                />
-            </>
-        );
-    }
-
     // Active call
-    if (callState === 'active') {
+    if (callState === 'active' || dispositionOpen) {
         wasAnsweredRef.current = true;
         return (
+            <>
                 <div className="rounded-xl border border-brand bg-primary p-4">
                     <div className="flex items-center justify-between">
                         <div className="flex items-center gap-3">
@@ -243,8 +214,9 @@ export const ActiveCallCard = ({ lead, callerPhone, missedCallId, onCallComplete
                         </div>
                         <Badge size="md" color="success" type="pill-color">{formatDuration(callDuration)}</Badge>
                     </div>
-                <div className="mt-3 flex items-center gap-1.5">
+
-                    {/* Icon-only toggles */}
+                    {/* Call controls */}
+                    <div className="mt-3 flex items-center gap-1.5 flex-wrap">
                         <button
                             onClick={toggleMute}
                             title={isMuted ? 'Unmute' : 'Mute'}
@@ -282,7 +254,6 @@ export const ActiveCallCard = ({ lead, callerPhone, missedCallId, onCallComplete
 
                         <div className="w-px h-6 bg-secondary mx-0.5" />
 
-                    {/* Text+Icon primary actions */}
                         <Button size="sm" color={appointmentOpen ? 'primary' : 'secondary'}
                             iconLeading={({ className, ...rest }: any) => <FontAwesomeIcon icon={faCalendarPlus} className={className} {...rest} />}
                             onClick={() => { setAppointmentOpen(!appointmentOpen); setEnquiryOpen(false); }}>Book Appt</Button>
@@ -292,9 +263,10 @@ export const ActiveCallCard = ({ lead, callerPhone, missedCallId, onCallComplete
                         <Button size="sm" color="secondary"
                             iconLeading={({ className, ...rest }: any) => <FontAwesomeIcon icon={faPhoneArrowRight} className={className} {...rest} />}
                             onClick={() => setTransferOpen(!transferOpen)}>Transfer</Button>
+
                         <Button size="sm" color="primary-destructive" className="ml-auto"
                             iconLeading={({ className, ...rest }: any) => <FontAwesomeIcon icon={faPhoneHangup} className={className} {...rest} />}
-                        onClick={() => { hangup(); setPostCallStage('disposition'); }}>End</Button>
+                            onClick={() => setDispositionOpen(true)}>End Call</Button>
                     </div>
 
                     {/* Transfer dialog */}
@@ -304,13 +276,12 @@ export const ActiveCallCard = ({ lead, callerPhone, missedCallId, onCallComplete
                             onClose={() => setTransferOpen(false)}
                             onTransferred={() => {
                                 setTransferOpen(false);
-                            hangup();
+                                setDispositionOpen(true);
-                            setPostCallStage('disposition');
                             }}
                         />
                     )}
 
-                {/* Appointment form accessible during call */}
+                    {/* Appointment form */}
                     <AppointmentForm
                         isOpen={appointmentOpen}
                         onOpenChange={setAppointmentOpen}
@@ -332,6 +303,24 @@ export const ActiveCallCard = ({ lead, callerPhone, missedCallId, onCallComplete
                         }}
                     />
                 </div>
+
+                {/* Disposition Modal — the ONLY path to end a call */}
+                <DispositionModal
+                    isOpen={dispositionOpen}
+                    callerName={fullName || phoneDisplay}
+                    callerDisconnected={callerDisconnected}
+                    onSubmit={handleDisposition}
+                    onDismiss={() => {
+                        // Agent wants to continue the call — close modal, call stays active
+                        if (!callerDisconnected) {
+                            setDispositionOpen(false);
+                        } else {
+                            // Caller already disconnected — dismiss goes to worklist
+                            handleReset();
+                        }
+                    }}
+                />
+            </>
         );
     }
 

src/components/call-desk/agent-status-toggle.tsx

@@ -74,7 +74,7 @@ export const AgentStatusToggle = ({ isRegistered, connectionStatus }: AgentStatu
     }
 
     const current = displayConfig[ozonetelState] ?? displayConfig.offline;
-    const canToggle = ozonetelState === 'ready' || ozonetelState === 'break' || ozonetelState === 'training';
+    const canToggle = ozonetelState === 'ready' || ozonetelState === 'break' || ozonetelState === 'training' || ozonetelState === 'offline';
 
     return (
         <div className="relative">

src/components/call-desk/call-widget.tsx

@@ -1,174 +1,41 @@
-import { useState, useEffect, useRef } from 'react';
+import { useEffect } from 'react';
-import {
+import { useNavigate, useLocation } from 'react-router';
-    faPhone,
+import { faPhone, faPhoneArrowDown, faPhoneXmark, faCircleCheck } from '@fortawesome/pro-duotone-svg-icons';
-    faPhoneArrowDown,
-    faPhoneArrowUp,
-    faPhoneHangup,
-    faPhoneXmark,
-    faMicrophoneSlash,
-    faMicrophone,
-    faPause,
-    faCircleCheck,
-    faFloppyDisk,
-    faCalendarPlus,
-} from '@fortawesome/pro-duotone-svg-icons';
 import { faIcon } from '@/lib/icon-wrapper';
 
 const Phone01 = faIcon(faPhone);
 const PhoneIncoming01 = faIcon(faPhoneArrowDown);
-const PhoneOutgoing01 = faIcon(faPhoneArrowUp);
-const PhoneHangUp = faIcon(faPhoneHangup);
 const PhoneX = faIcon(faPhoneXmark);
-const MicrophoneOff01 = faIcon(faMicrophoneSlash);
-const Microphone01 = faIcon(faMicrophone);
-const PauseCircle = faIcon(faPause);
 const CheckCircle = faIcon(faCircleCheck);
-const Save01 = faIcon(faFloppyDisk);
-const CalendarPlus02 = faIcon(faCalendarPlus);
 import { Button } from '@/components/base/buttons/button';
-import { TextArea } from '@/components/base/textarea/textarea';
-import { AppointmentForm } from '@/components/call-desk/appointment-form';
 import { useSetAtom } from 'jotai';
 import { sipCallStateAtom } from '@/state/sip-state';
 import { useSip } from '@/providers/sip-provider';
-import { useAuth } from '@/providers/auth-provider';
 import { cx } from '@/utils/cx';
-import type { CallDisposition } from '@/types/entities';
 
 const formatDuration = (seconds: number): string => {
-    const m = Math.floor(seconds / 60)
+    const m = Math.floor(seconds / 60).toString().padStart(2, '0');
-        .toString()
-        .padStart(2, '0');
     const s = (seconds % 60).toString().padStart(2, '0');
     return `${m}:${s}`;
 };
 
-const dispositionOptions: Array<{
+// CallWidget is a lightweight floating notification for calls outside the Call Desk.
-    value: CallDisposition;
+// It only handles: ringing (answer/decline) + auto-redirect to Call Desk.
-    label: string;
+// All active call management (mute, hold, end, disposition) happens on the Call Desk via ActiveCallCard.
-    activeClass: string;
-    defaultClass: string;
-}> = [
-    {
-        value: 'APPOINTMENT_BOOKED',
-        label: 'Appt Booked',
-        activeClass: 'bg-success-solid text-white ring-transparent',
-        defaultClass: 'bg-success-primary text-success-primary border-success',
-    },
-    {
-        value: 'FOLLOW_UP_SCHEDULED',
-        label: 'Follow-up',
-        activeClass: 'bg-brand-solid text-white ring-transparent',
-        defaultClass: 'bg-brand-primary text-brand-secondary border-brand',
-    },
-    {
-        value: 'INFO_PROVIDED',
-        label: 'Info Given',
-        activeClass: 'bg-utility-blue-light-600 text-white ring-transparent',
-        defaultClass: 'bg-utility-blue-light-50 text-utility-blue-light-700 border-utility-blue-light-200',
-    },
-    {
-        value: 'NO_ANSWER',
-        label: 'No Answer',
-        activeClass: 'bg-warning-solid text-white ring-transparent',
-        defaultClass: 'bg-warning-primary text-warning-primary border-warning',
-    },
-    {
-        value: 'WRONG_NUMBER',
-        label: 'Wrong #',
-        activeClass: 'bg-secondary-solid text-white ring-transparent',
-        defaultClass: 'bg-secondary text-secondary border-secondary',
-    },
-    {
-        value: 'CALLBACK_REQUESTED',
-        label: 'Not Interested',
-        activeClass: 'bg-error-solid text-white ring-transparent',
-        defaultClass: 'bg-error-primary text-error-primary border-error',
-    },
-];
-
 export const CallWidget = () => {
-    const {
+    const { callState, callerNumber, callDuration, answer, reject } = useSip();
-        callState,
-        callerNumber,
-        isMuted,
-        isOnHold,
-        callDuration,
-        answer,
-        reject,
-        hangup,
-        toggleMute,
-        toggleHold,
-    } = useSip();
-    const { user } = useAuth();
     const setCallState = useSetAtom(sipCallStateAtom);
+    const navigate = useNavigate();
+    const { pathname } = useLocation();
 
-    const [disposition, setDisposition] = useState<CallDisposition | null>(null);
+    // Auto-navigate to Call Desk when a call becomes active or outbound ringing starts
-    const [notes, setNotes] = useState('');
-    const [lastDuration, setLastDuration] = useState(0);
-    const [matchedLead, setMatchedLead] = useState<any>(null);
-    const [leadActivities, setLeadActivities] = useState<any[]>([]);
-    const [isSaving, setIsSaving] = useState(false);
-    const [isAppointmentOpen, setIsAppointmentOpen] = useState(false);
-    const callStartTimeRef = useRef<string | null>(null);
-
-    // Capture duration right before call ends
     useEffect(() => {
-        if (callState === 'active' && callDuration > 0) {
+        if (pathname === '/call-desk') return;
-            setLastDuration(callDuration);
+        if (callState === 'active' || callState === 'ringing-out') {
+            console.log(`[CALL-WIDGET] Redirecting to Call Desk (state=${callState})`);
+            navigate('/call-desk');
         }
-    }, [callState, callDuration]);
+    }, [callState, pathname, navigate]);
-
-    // Track call start time
-    useEffect(() => {
-        if (callState === 'active' && !callStartTimeRef.current) {
-            callStartTimeRef.current = new Date().toISOString();
-        }
-        if (callState === 'idle') {
-            callStartTimeRef.current = null;
-        }
-    }, [callState]);
-
-    // Look up caller when call becomes active
-    useEffect(() => {
-        if (callState === 'ringing-in' && callerNumber && callerNumber !== 'Unknown') {
-            const lookup = async () => {
-                try {
-                    const { apiClient } = await import('@/lib/api-client');
-                    const token = apiClient.getStoredToken();
-                    if (!token) return;
-
-                    const API_URL = import.meta.env.VITE_API_URL ?? 'http://localhost:4100';
-                    const res = await fetch(`${API_URL}/api/call/lookup`, {
-                        method: 'POST',
-                        headers: {
-                            'Content-Type': 'application/json',
-                            'Authorization': `Bearer ${token}`,
-                        },
-                        body: JSON.stringify({ phoneNumber: callerNumber }),
-                    });
-                    const data = await res.json();
-                    if (data.matched && data.lead) {
-                        setMatchedLead(data.lead);
-                        setLeadActivities(data.activities ?? []);
-                    }
-                } catch (err) {
-                    console.warn('Lead lookup failed:', err);
-                }
-            };
-            lookup();
-        }
-    }, [callState, callerNumber]);
-
-    // Reset state when returning to idle
-    useEffect(() => {
-        if (callState === 'idle') {
-            setDisposition(null);
-            setNotes('');
-            setMatchedLead(null);
-            setLeadActivities([]);
-        }
-    }, [callState]);
 
     // Auto-dismiss ended/failed state after 3 seconds
     useEffect(() => {
@@ -181,127 +48,35 @@ export const CallWidget = () => {
         }
     }, [callState, setCallState]);
 
-    const handleSaveAndClose = async () => {
+    // Log state changes
-        if (!disposition) return;
-        console.log(`[CALL-WIDGET] Save & Close: disposition=${disposition} lead=${matchedLead?.id ?? 'none'}`);
-        setIsSaving(true);
-
-        try {
-            const { apiClient } = await import('@/lib/api-client');
-
-            // 1. Create Call record on platform
-            await apiClient.graphql(
-                `mutation CreateCall($data: CallCreateInput!) {
-                    createCall(data: $data) { id }
-                }`,
-                {
-                    data: {
-                        callDirection: 'INBOUND',
-                        callStatus: 'COMPLETED',
-                        agentName: user.name,
-                        startedAt: callStartTimeRef.current,
-                        endedAt: new Date().toISOString(),
-                        durationSeconds: callDuration,
-                        disposition,
-                        callNotes: notes || null,
-                        leadId: matchedLead?.id ?? null,
-                    },
-                },
-            ).catch(err => console.warn('Failed to create call record:', err));
-
-            // 2. Update lead status if matched
-            if (matchedLead?.id) {
-                const statusMap: Partial<Record<string, string>> = {
-                    APPOINTMENT_BOOKED: 'APPOINTMENT_SET',
-                    FOLLOW_UP_SCHEDULED: 'CONTACTED',
-                    INFO_PROVIDED: 'CONTACTED',
-                    NO_ANSWER: 'CONTACTED',
-                    WRONG_NUMBER: 'LOST',
-                    CALLBACK_REQUESTED: 'CONTACTED',
-                    NOT_INTERESTED: 'LOST',
-                };
-                const newStatus = statusMap[disposition];
-                if (newStatus) {
-                    await apiClient.graphql(
-                        `mutation UpdateLead($id: UUID!, $data: LeadUpdateInput!) {
-                            updateLead(id: $id, data: $data) { id }
-                        }`,
-                        {
-                            id: matchedLead.id,
-                            data: {
-                                leadStatus: newStatus,
-                                lastContactedAt: new Date().toISOString(),
-                            },
-                        },
-                    ).catch(err => console.warn('Failed to update lead:', err));
-                }
-
-                // 3. Create lead activity
-                await apiClient.graphql(
-                    `mutation CreateLeadActivity($data: LeadActivityCreateInput!) {
-                        createLeadActivity(data: $data) { id }
-                    }`,
-                    {
-                        data: {
-                            activityType: 'CALL_RECEIVED',
-                            summary: `Inbound call — ${disposition.replace(/_/g, ' ')}`,
-                            occurredAt: new Date().toISOString(),
-                            performedBy: user.name,
-                            channel: 'PHONE',
-                            durationSeconds: callDuration,
-                            leadId: matchedLead.id,
-                        },
-                    },
-                ).catch(err => console.warn('Failed to create activity:', err));
-            }
-        } catch (err) {
-            console.error('Save failed:', err);
-        }
-
-        setIsSaving(false);
-        hangup();
-        setDisposition(null);
-        setNotes('');
-    };
-
-    // Log state changes for observability
     useEffect(() => {
         if (callState !== 'idle') {
             console.log(`[CALL-WIDGET] State: ${callState} | caller=${callerNumber ?? 'none'}`);
         }
     }, [callState, callerNumber]);
 
-    // Idle: nothing to show — call desk has its own status toggle
+    if (callState === 'idle') return null;
-    if (callState === 'idle') {
-        return null;
-    }
 
-    // Ringing inbound
+    // Ringing inbound — answer redirects to Call Desk
     if (callState === 'ringing-in') {
         return (
-            <div
+            <div className={cx(
-                className={cx(
                 'fixed bottom-6 right-6 z-50 w-80',
                 'flex flex-col items-center gap-5 rounded-2xl border border-secondary bg-primary p-6 shadow-2xl',
                 'transition-all duration-300',
-                )}
+            )}>
-            >
                 <div className="relative">
                     <div className="absolute inset-0 animate-ping rounded-full bg-brand-solid opacity-20" />
                     <div className="relative animate-bounce">
                         <PhoneIncoming01 className="size-10 text-fg-brand-primary" />
                     </div>
                 </div>
-
                 <div className="flex flex-col items-center gap-1">
-                    <span className="text-xs font-bold uppercase tracking-wider text-brand-secondary">
+                    <span className="text-xs font-bold uppercase tracking-wider text-brand-secondary">Incoming Call</span>
-                        Incoming Call
-                    </span>
                     <span className="text-lg font-bold text-primary">{callerNumber ?? 'Unknown'}</span>
                 </div>
-
                 <div className="flex items-center gap-3">
-                    <Button size="md" color="primary" iconLeading={Phone01} onClick={answer}>
+                    <Button size="md" color="primary" iconLeading={Phone01} onClick={() => { answer(); navigate('/call-desk'); }}>
                         Answer
                     </Button>
                     <Button size="md" color="primary-destructive" iconLeading={PhoneX} onClick={reject}>
@@ -312,208 +87,25 @@ export const CallWidget = () => {
         );
     }
 
-    // Ringing outbound
+    // Ended / Failed — brief notification
-    if (callState === 'ringing-out') {
-        return (
-            <div
-                className={cx(
-                    'fixed bottom-6 right-6 z-50 w-80',
-                    'flex flex-col items-center gap-5 rounded-2xl border border-secondary bg-primary p-6 shadow-2xl',
-                    'transition-all duration-300',
-                )}
-            >
-                <PhoneOutgoing01 className="size-10 animate-pulse text-fg-brand-primary" />
-
-                <div className="flex flex-col items-center gap-1">
-                    <span className="text-xs font-bold uppercase tracking-wider text-brand-secondary">
-                        Calling...
-                    </span>
-                    <span className="text-lg font-bold text-primary">{callerNumber ?? 'Unknown'}</span>
-                </div>
-
-                <Button size="md" color="primary-destructive" iconLeading={PhoneHangUp} onClick={hangup}>
-                    Cancel
-                </Button>
-            </div>
-        );
-    }
-
-    // Active call (full widget)
-    if (callState === 'active') {
-        return (
-            <div
-                className={cx(
-                    'fixed bottom-6 right-6 z-50 w-80',
-                    'flex flex-col gap-4 rounded-2xl border border-secondary bg-primary p-5 shadow-2xl',
-                    'transition-all duration-300',
-                )}
-            >
-                {/* Header */}
-                <div className="flex items-center justify-between">
-                    <div className="flex items-center gap-2">
-                        <Phone01 className="size-4 text-fg-success-primary" />
-                        <span className="text-sm font-semibold text-primary">Active Call</span>
-                    </div>
-                    <span className="font-mono text-sm font-bold tabular-nums text-brand-secondary">
-                        {formatDuration(callDuration)}
-                    </span>
-                </div>
-
-                {/* Caller info */}
-                <div>
-                    <span className="text-lg font-bold text-primary">
-                        {matchedLead?.contactName
-                            ? `${matchedLead.contactName.firstName ?? ''} ${matchedLead.contactName.lastName ?? ''}`.trim()
-                            : callerNumber ?? 'Unknown'}
-                    </span>
-                    {matchedLead && (
-                        <span className="ml-2 text-sm text-tertiary">{callerNumber}</span>
-                    )}
-                </div>
-
-                {/* AI Summary */}
-                {matchedLead?.aiSummary && (
-                    <div className="rounded-xl bg-brand-primary p-3">
-                        <div className="mb-1 text-xs font-bold uppercase tracking-wider text-brand-secondary">AI Insight</div>
-                        <p className="text-sm text-primary">{matchedLead.aiSummary}</p>
-                        {matchedLead.aiSuggestedAction && (
-                            <span className="mt-2 inline-block rounded-lg bg-brand-solid px-3 py-1 text-xs font-semibold text-white">
-                                {matchedLead.aiSuggestedAction}
-                            </span>
-                        )}
-                    </div>
-                )}
-
-                {/* Recent activity */}
-                {leadActivities.length > 0 && (
-                    <div className="space-y-1">
-                        <div className="text-xs font-semibold text-tertiary">Recent Activity</div>
-                        {leadActivities.slice(0, 3).map((a: any, i: number) => (
-                            <div key={i} className="text-xs text-quaternary">
-                                {a.activityType?.replace(/_/g, ' ')}: {a.summary}
-                            </div>
-                        ))}
-                    </div>
-                )}
-
-                {/* Call controls */}
-                <div className="flex items-center gap-2">
-                    <Button
-                        size="sm"
-                        color={isMuted ? 'primary' : 'secondary'}
-                        iconLeading={isMuted ? MicrophoneOff01 : Microphone01}
-                        onClick={toggleMute}
-                    >
-                        {isMuted ? 'Unmute' : 'Mute'}
-                    </Button>
-                    <Button
-                        size="sm"
-                        color={isOnHold ? 'primary' : 'secondary'}
-                        iconLeading={PauseCircle}
-                        onClick={toggleHold}
-                    >
-                        {isOnHold ? 'Resume' : 'Hold'}
-                    </Button>
-                    <Button size="sm" color="primary-destructive" iconLeading={PhoneHangUp} onClick={hangup}>
-                        End
-                    </Button>
-                </div>
-
-                {/* Book Appointment */}
-                <Button
-                    size="sm"
-                    color="primary"
-                    iconLeading={CalendarPlus02}
-                    onClick={() => setIsAppointmentOpen(true)}
-                    className="w-full"
-                >
-                    Book Appointment
-                </Button>
-
-                <AppointmentForm
-                    isOpen={isAppointmentOpen}
-                    onOpenChange={setIsAppointmentOpen}
-                    callerNumber={callerNumber}
-                    leadName={matchedLead ? `${matchedLead.contactName?.firstName ?? ''} ${matchedLead.contactName?.lastName ?? ''}`.trim() : null}
-                    leadId={matchedLead?.id}
-                    patientId={matchedLead?.patientId}
-                    onSaved={() => {
-                        setIsAppointmentOpen(false);
-                        setDisposition('APPOINTMENT_BOOKED');
-                    }}
-                />
-
-                {/* Divider */}
-                <div className="border-t border-secondary" />
-
-                {/* Disposition */}
-                <div className="flex flex-col gap-2.5">
-                    <span className="text-xs font-bold uppercase tracking-wider text-secondary">Disposition</span>
-                    <div className="grid grid-cols-2 gap-1.5">
-                        {dispositionOptions.map((opt) => {
-                            const isSelected = disposition === opt.value;
-                            return (
-                                <button
-                                    key={opt.value}
-                                    type="button"
-                                    onClick={() => setDisposition(opt.value)}
-                                    className={cx(
-                                        'cursor-pointer rounded-lg border px-2.5 py-1.5 text-xs font-semibold transition duration-100 ease-linear',
-                                        isSelected ? cx(opt.activeClass, 'ring-2 ring-brand') : opt.defaultClass,
-                                    )}
-                                >
-                                    {opt.label}
-                                </button>
-                            );
-                        })}
-                    </div>
-
-                    <TextArea
-                        placeholder="Add notes..."
-                        value={notes}
-                        onChange={(value) => setNotes(value)}
-                        rows={2}
-                        textAreaClassName="text-xs"
-                    />
-
-                    <Button
-                        size="sm"
-                        color="primary"
-                        iconLeading={Save01}
-                        isDisabled={disposition === null || isSaving}
-                        isLoading={isSaving}
-                        onClick={handleSaveAndClose}
-                        className="w-full"
-                    >
-                        {isSaving ? 'Saving...' : 'Save & Close'}
-                    </Button>
-                </div>
-            </div>
-        );
-    }
-
-    // Ended / Failed
     if (callState === 'ended' || callState === 'failed') {
         const isEnded = callState === 'ended';
         return (
-            <div
+            <div className={cx(
-                className={cx(
                 'fixed bottom-6 right-6 z-50 w-80',
                 'flex flex-col items-center gap-2 rounded-2xl border border-secondary bg-primary p-5 shadow-2xl',
                 'transition-all duration-300',
-                )}
+            )}>
-            >
+                <CheckCircle className={cx('size-8', isEnded ? 'text-fg-success-primary' : 'text-fg-error-primary')} />
-                <CheckCircle
-                    className={cx('size-8', isEnded ? 'text-fg-success-primary' : 'text-fg-error-primary')}
-                />
                 <span className="text-sm font-semibold text-primary">
                     {isEnded ? 'Call Ended' : 'Call Failed'}
-                    {lastDuration > 0 && ` \u00B7 ${formatDuration(lastDuration)}`}
+                    {callDuration > 0 && ` \u00B7 ${formatDuration(callDuration)}`}
                 </span>
                 <span className="text-xs text-tertiary">auto-closing...</span>
             </div>
         );
     }
 
+    // Any other state (active, ringing-out) on a non-call-desk page — redirect handled by useEffect above
     return null;
 };

src/components/call-desk/disposition-modal.tsx

@@ -0,0 +1,160 @@
+import { useState } from 'react';
+import { FontAwesomeIcon } from '@fortawesome/react-fontawesome';
+import { faPhoneHangup } from '@fortawesome/pro-duotone-svg-icons';
+import { Dialog, Modal, ModalOverlay } from '@/components/application/modals/modal';
+import { FeaturedIcon } from '@/components/foundations/featured-icon/featured-icon';
+import { TextArea } from '@/components/base/textarea/textarea';
+import type { FC } from 'react';
+import type { CallDisposition } from '@/types/entities';
+import { cx } from '@/utils/cx';
+
+const PhoneHangUpIcon: FC<{ className?: string }> = ({ className }) => (
+    <FontAwesomeIcon icon={faPhoneHangup} className={className} />
+);
+
+const dispositionOptions: Array<{
+    value: CallDisposition;
+    label: string;
+    activeClass: string;
+    defaultClass: string;
+}> = [
+    {
+        value: 'APPOINTMENT_BOOKED',
+        label: 'Appointment Booked',
+        activeClass: 'bg-success-solid text-white border-transparent',
+        defaultClass: 'bg-success-primary text-success-primary border-success',
+    },
+    {
+        value: 'FOLLOW_UP_SCHEDULED',
+        label: 'Follow-up Needed',
+        activeClass: 'bg-brand-solid text-white border-transparent',
+        defaultClass: 'bg-brand-primary text-brand-secondary border-brand',
+    },
+    {
+        value: 'INFO_PROVIDED',
+        label: 'Info Provided',
+        activeClass: 'bg-utility-blue-light-600 text-white border-transparent',
+        defaultClass: 'bg-utility-blue-light-50 text-utility-blue-light-700 border-utility-blue-light-200',
+    },
+    {
+        value: 'NO_ANSWER',
+        label: 'No Answer',
+        activeClass: 'bg-warning-solid text-white border-transparent',
+        defaultClass: 'bg-warning-primary text-warning-primary border-warning',
+    },
+    {
+        value: 'WRONG_NUMBER',
+        label: 'Wrong Number',
+        activeClass: 'bg-secondary-solid text-white border-transparent',
+        defaultClass: 'bg-secondary text-secondary border-secondary',
+    },
+    {
+        value: 'CALLBACK_REQUESTED',
+        label: 'Not Interested',
+        activeClass: 'bg-error-solid text-white border-transparent',
+        defaultClass: 'bg-error-primary text-error-primary border-error',
+    },
+];
+
+type DispositionModalProps = {
+    isOpen: boolean;
+    callerName: string;
+    callerDisconnected: boolean;
+    onSubmit: (disposition: CallDisposition, notes: string) => void;
+    onDismiss?: () => void;
+};
+
+export const DispositionModal = ({ isOpen, callerName, callerDisconnected, onSubmit, onDismiss }: DispositionModalProps) => {
+    const [selected, setSelected] = useState<CallDisposition | null>(null);
+    const [notes, setNotes] = useState('');
+
+    const handleSubmit = () => {
+        if (selected === null) return;
+        onSubmit(selected, notes);
+        setSelected(null);
+        setNotes('');
+    };
+
+    return (
+        <ModalOverlay isOpen={isOpen} isDismissable onOpenChange={(open) => { if (!open && onDismiss) onDismiss(); }}>
+            <Modal className="sm:max-w-md">
+                <Dialog>
+                    {() => (
+                        <div className="flex w-full flex-col rounded-xl bg-primary shadow-xl ring-1 ring-secondary overflow-hidden">
+                            {/* Header */}
+                            <div className="flex flex-col items-center gap-3 px-6 pt-6 pb-4">
+                                <FeaturedIcon icon={PhoneHangUpIcon} color={callerDisconnected ? 'warning' : 'error'} theme="light" size="md" />
+                                <div className="text-center">
+                                    <h2 className="text-lg font-semibold text-primary">
+                                        {callerDisconnected ? 'Call Disconnected' : 'End Call'}
+                                    </h2>
+                                    <p className="mt-1 text-sm text-tertiary">
+                                        {callerDisconnected
+                                            ? `${callerName} disconnected. What was the outcome?`
+                                            : `Select a reason to end the call with ${callerName}.`
+                                        }
+                                    </p>
+                                </div>
+                            </div>
+
+                            {/* Disposition options */}
+                            <div className="px-6 pb-4">
+                                <div className="grid grid-cols-2 gap-2">
+                                    {dispositionOptions.map((option) => {
+                                        const isSelected = selected === option.value;
+                                        return (
+                                            <button
+                                                key={option.value}
+                                                type="button"
+                                                onClick={() => setSelected(option.value)}
+                                                className={cx(
+                                                    'cursor-pointer rounded-xl border-2 p-3 text-sm font-semibold transition duration-100 ease-linear',
+                                                    isSelected
+                                                        ? cx(option.activeClass, 'ring-2 ring-brand')
+                                                        : option.defaultClass,
+                                                )}
+                                            >
+                                                {option.label}
+                                            </button>
+                                        );
+                                    })}
+                                </div>
+
+                                <div className="mt-3">
+                                    <TextArea
+                                        label="Notes (optional)"
+                                        placeholder="Add any notes about this call..."
+                                        value={notes}
+                                        onChange={(value) => setNotes(value)}
+                                        rows={2}
+                                        textAreaClassName="text-sm"
+                                    />
+                                </div>
+                            </div>
+
+                            {/* Footer */}
+                            <div className="border-t border-secondary px-6 py-4">
+                                <button
+                                    type="button"
+                                    onClick={handleSubmit}
+                                    disabled={selected === null}
+                                    className={cx(
+                                        'w-full rounded-xl px-6 py-2.5 text-sm font-semibold transition duration-100 ease-linear',
+                                        selected !== null
+                                            ? 'cursor-pointer bg-error-solid text-white hover:bg-error-solid_hover'
+                                            : 'cursor-not-allowed bg-disabled text-disabled',
+                                    )}
+                                >
+                                    {callerDisconnected
+                                        ? (selected ? 'Submit & Close' : 'Select a reason')
+                                        : (selected ? 'End Call & Submit' : 'Select a reason to end call')
+                                    }
+                                </button>
+                            </div>
+                        </div>
+                    )}
+                </Dialog>
+            </Modal>
+        </ModalOverlay>
+    );
+};

src/components/call-desk/enquiry-form.tsx

@@ -81,7 +81,7 @@ export const EnquiryForm = ({ isOpen, onOpenChange, callerPhone, onSaved }: Enqu
                         name: `Enquiry — ${patientName}`,
                         contactName: { firstName: patientName.split(' ')[0], lastName: patientName.split(' ').slice(1).join(' ') || '' },
                         contactPhone: registeredPhone ? { primaryPhoneNumber: registeredPhone } : undefined,
-                        source: 'PHONE_INQUIRY',
+                        source: 'PHONE',
                         status: disposition === 'CONVERTED' ? 'CONVERTED' : 'NEW',
                         interestedService: queryAsked.substring(0, 100),
                     },

src/components/call-desk/worklist-panel.tsx

@@ -320,9 +320,9 @@ export const WorklistPanel = ({ missedCalls, followUps, leads, loading, onSelect
     }
 
     return (
-        <div className="flex flex-1 flex-col">
+        <div className="flex flex-1 flex-col min-h-0 overflow-hidden">
             {/* Filter tabs + search */}
-            <div className="flex items-end justify-between border-b border-secondary px-5 pt-3 pb-0.5">
+            <div className="flex shrink-0 items-end justify-between border-b border-secondary px-5 pt-3 pb-0.5">
                 <Tabs selectedKey={tab} onSelectionChange={(key) => handleTabChange(key as TabKey)}>
                     <TabList items={tabItems} type="underline" size="sm">
                         {(item) => <Tab key={item.id} id={item.id} label={item.label} badge={item.badge} />}
@@ -342,7 +342,7 @@ export const WorklistPanel = ({ missedCalls, followUps, leads, loading, onSelect
 
             {/* Missed call status sub-tabs */}
             {tab === 'missed' && (
-                <div className="flex gap-1 px-5 py-2 border-b border-secondary">
+                <div className="flex shrink-0 gap-1 px-5 py-2 border-b border-secondary">
                     {(['pending', 'attempted', 'completed', 'invalid'] as MissedSubTab[]).map(sub => (
                         <button
                             key={sub}
@@ -372,7 +372,7 @@ export const WorklistPanel = ({ missedCalls, followUps, leads, loading, onSelect
                     </p>
                 </div>
             ) : (
-                <div className="px-2 pt-3">
+                <div className="flex flex-1 flex-col min-h-0 overflow-hidden px-2 pt-3">
                 <Table size="sm">
                     <Table.Header>
                         <Table.Head label="PRIORITY" className="w-20" isRowHeader />
@@ -457,7 +457,7 @@ export const WorklistPanel = ({ missedCalls, followUps, leads, loading, onSelect
                     </Table.Body>
                 </Table>
                 {totalPages > 1 && (
-                    <div className="flex items-center justify-between border-t border-secondary px-5 py-3">
+                    <div className="flex shrink-0 items-center justify-between border-t border-secondary px-5 py-3">
                         <span className="text-xs text-tertiary">
                             Showing {(page - 1) * PAGE_SIZE + 1}–{Math.min(page * PAGE_SIZE, filteredRows.length)} of {filteredRows.length}
                         </span>

src/components/layout/app-shell.tsx

@@ -1,11 +1,17 @@
 import { useEffect, type ReactNode } from 'react';
 import { useLocation } from 'react-router';
+import { FontAwesomeIcon } from '@fortawesome/react-fontawesome';
+import { faWifi, faWifiSlash } from '@fortawesome/pro-duotone-svg-icons';
 import { Sidebar } from './sidebar';
 import { SipProvider } from '@/providers/sip-provider';
+import { useSip } from '@/providers/sip-provider';
 import { CallWidget } from '@/components/call-desk/call-widget';
 import { MaintOtpModal } from '@/components/modals/maint-otp-modal';
+import { AgentStatusToggle } from '@/components/call-desk/agent-status-toggle';
 import { useAuth } from '@/providers/auth-provider';
 import { useMaintShortcuts } from '@/hooks/use-maint-shortcuts';
+import { useNetworkStatus } from '@/hooks/use-network-status';
+import { cx } from '@/utils/cx';
 
 interface AppShellProps {
     children: ReactNode;
@@ -15,6 +21,9 @@ export const AppShell = ({ children }: AppShellProps) => {
     const { pathname } = useLocation();
     const { isCCAgent } = useAuth();
     const { isOpen, activeAction, close } = useMaintShortcuts();
+    const { connectionStatus, isRegistered } = useSip();
+    const networkQuality = useNetworkStatus();
+    const hasAgentConfig = !!localStorage.getItem('helix_agent_config');
 
     // Heartbeat: keep agent session alive in Redis (CC agents only)
     useEffect(() => {
@@ -39,7 +48,29 @@ export const AppShell = ({ children }: AppShellProps) => {
         <SipProvider>
             <div className="flex h-screen bg-primary">
                 <Sidebar activeUrl={pathname} />
+                <div className="flex flex-1 flex-col overflow-hidden">
+                    {/* Persistent top bar — visible on all pages */}
+                    {hasAgentConfig && (
+                        <div className="flex shrink-0 items-center justify-end gap-2 border-b border-secondary px-4 py-2">
+                            <div className={cx(
+                                'flex items-center gap-1.5 rounded-full px-2.5 py-1 text-xs font-medium',
+                                networkQuality === 'good'
+                                    ? 'bg-success-primary text-success-primary'
+                                    : networkQuality === 'offline'
+                                        ? 'bg-error-secondary text-error-primary'
+                                        : 'bg-warning-secondary text-warning-primary',
+                            )}>
+                                <FontAwesomeIcon
+                                    icon={networkQuality === 'offline' ? faWifiSlash : faWifi}
+                                    className="size-3"
+                                />
+                                {networkQuality === 'good' ? 'Connected' : networkQuality === 'offline' ? 'No connection' : 'Unstable'}
+                            </div>
+                            <AgentStatusToggle isRegistered={isRegistered} connectionStatus={connectionStatus} />
+                        </div>
+                    )}
                     <main className="flex flex-1 flex-col overflow-hidden">{children}</main>
+                </div>
                 {isCCAgent && pathname !== '/' && pathname !== '/call-desk' && <CallWidget />}
             </div>
             <MaintOtpModal isOpen={isOpen} onOpenChange={(open) => !open && close()} action={activeAction} />

src/components/layout/sidebar.tsx

@@ -13,8 +13,6 @@ import {
     faCalendarCheck,
     faPhone,
     faUsers,
-    faWifi,
-    faWifiSlash,
     faArrowRightFromBracket,
     faTowerBroadcast,
     faChartLine,
@@ -31,10 +29,8 @@ import { NavAccountCard } from "@/components/application/app-navigation/base-com
 import { NavItemBase } from "@/components/application/app-navigation/base-components/nav-item";
 import type { NavItemType } from "@/components/application/app-navigation/config";
 import { Avatar } from "@/components/base/avatar/avatar";
-import { apiClient } from "@/lib/api-client";
-import { notify } from "@/lib/toast";
 import { useAuth } from "@/providers/auth-provider";
-import { useNetworkStatus } from "@/hooks/use-network-status";
+import { useAgentState } from "@/hooks/use-agent-state";
 import { sidebarCollapsedAtom } from "@/state/sidebar-state";
 import { cx } from "@/utils/cx";
 
@@ -126,7 +122,10 @@ export const Sidebar = ({ activeUrl = "/" }: SidebarProps) => {
     const { logout, user } = useAuth();
     const navigate = useNavigate();
     const [collapsed, setCollapsed] = useAtom(sidebarCollapsedAtom);
-    const networkQuality = useNetworkStatus();
+    const agentConfig = typeof window !== 'undefined' ? localStorage.getItem('helix_agent_config') : null;
+    const agentId = agentConfig ? (() => { try { return JSON.parse(agentConfig).ozonetelAgentId; } catch { return null; } })() : null;
+    const ozonetelState = useAgentState(agentId);
+    const avatarStatus: 'online' | 'offline' = ozonetelState === 'ready' ? 'online' : 'offline';
 
     const width = collapsed ? COLLAPSED_WIDTH : EXPANDED_WIDTH;
 
@@ -142,15 +141,6 @@ export const Sidebar = ({ activeUrl = "/" }: SidebarProps) => {
         navigate('/login');
     };
 
-    const handleForceReady = async () => {
-        try {
-            await apiClient.post('/api/ozonetel/agent-ready', {});
-            notify.success('Agent Ready', 'Agent state has been reset to Ready');
-        } catch {
-            notify.error('Force Ready Failed', 'Could not reset agent state');
-        }
-    };
-
     const navSections = getNavSections(user.role);
 
     const content = (
@@ -222,25 +212,6 @@ export const Sidebar = ({ activeUrl = "/" }: SidebarProps) => {
                 ))}
             </ul>
 
-            {/* Network indicator — only shows when network is degraded */}
-            {networkQuality !== 'good' && (
-                <div className={cx(
-                    "mx-3 mb-2 flex items-center gap-2 rounded-lg px-3 py-2 text-xs font-medium",
-                    networkQuality === 'offline'
-                        ? "bg-error-secondary text-error-primary"
-                        : "bg-warning-secondary text-warning-primary",
-                    collapsed && "justify-center mx-2 px-2",
-                )}>
-                    <FontAwesomeIcon
-                        icon={networkQuality === 'offline' ? faWifiSlash : faWifi}
-                        className="size-3.5 shrink-0"
-                    />
-                    {!collapsed && (
-                        <span>{networkQuality === 'offline' ? 'No connection' : 'Unstable network'}</span>
-                    )}
-                </div>
-            )}
-
             {/* Account card */}
             <div className={cx("mt-auto py-4", collapsed ? "flex justify-center px-2" : "px-2 lg:px-4")}>
                 {collapsed ? (
@@ -249,7 +220,7 @@ export const Sidebar = ({ activeUrl = "/" }: SidebarProps) => {
                         title={`${user.name}\nSign out`}
                         className="rounded-lg p-1 hover:bg-primary_hover transition duration-100 ease-linear"
                     >
-                        <Avatar size="sm" initials={user.initials} status="online" />
+                        <Avatar size="sm" initials={user.initials} status={avatarStatus} />
                     </button>
                 ) : (
                     <NavAccountCard
@@ -258,11 +229,13 @@ export const Sidebar = ({ activeUrl = "/" }: SidebarProps) => {
                             name: user.name,
                             email: user.email,
                             avatar: '',
-                            status: 'online' as const,
+                            status: avatarStatus,
                         }]}
                         selectedAccountId="current"
+                        popoverPlacement="top"
                         onSignOut={handleSignOut}
-                        onForceReady={handleForceReady}
+                        onViewProfile={() => navigate('/profile')}
+                        onAccountSettings={() => navigate('/account-settings')}
                     />
                 )}
             </div>

src/main.tsx

@@ -26,6 +26,8 @@ import { TeamPerformancePage } from "@/pages/team-performance";
 import { LiveMonitorPage } from "@/pages/live-monitor";
 import { CallRecordingsPage } from "@/pages/call-recordings";
 import { MissedCallsPage } from "@/pages/missed-calls";
+import { ProfilePage } from "@/pages/profile";
+import { AccountSettingsPage } from "@/pages/account-settings";
 import { AuthProvider } from "@/providers/auth-provider";
 import { DataProvider } from "@/providers/data-provider";
 import { RouteProvider } from "@/providers/router-provider";
@@ -71,6 +73,8 @@ createRoot(document.getElementById("root")!).render(
                                 <Route path="/settings" element={<SettingsPage />} />
                                 <Route path="/agent/:id" element={<AgentDetailPage />} />
                                 <Route path="/patient/:id" element={<Patient360Page />} />
+                                <Route path="/profile" element={<ProfilePage />} />
+                                <Route path="/account-settings" element={<AccountSettingsPage />} />
                                 <Route path="*" element={<NotFound />} />
                             </Route>
                         </Route>

src/pages/account-settings.tsx

@@ -0,0 +1,14 @@
+import { TopBar } from '@/components/layout/top-bar';
+
+export const AccountSettingsPage = () => {
+    return (
+        <div className="flex flex-1 flex-col overflow-hidden">
+            <TopBar title="Account Settings" />
+            <div className="flex flex-1 flex-col items-center justify-center gap-4 p-8">
+                <div className="rounded-lg bg-secondary px-4 py-3 text-sm text-tertiary">
+                    Account settings are coming soon.
+                </div>
+            </div>
+        </div>
+    );
+};

src/pages/appointments.tsx

@@ -6,6 +6,7 @@ const SearchLg = faIcon(faMagnifyingGlass);
 import { Badge } from '@/components/base/badges/badges';
 import { Input } from '@/components/base/input/input';
 import { Table } from '@/components/application/table/table';
+import { PaginationCardDefault } from '@/components/application/pagination/pagination';
 import { Tabs, TabList, Tab } from '@/components/application/tabs/tabs';
 import { TopBar } from '@/components/layout/top-bar';
 import { PhoneActionCell } from '@/components/call-desk/phone-action-cell';
@@ -69,6 +70,8 @@ export const AppointmentsPage = () => {
     const [loading, setLoading] = useState(true);
     const [tab, setTab] = useState<StatusTab>('all');
     const [search, setSearch] = useState('');
+    const [page, setPage] = useState(1);
+    const PAGE_SIZE = 20;
 
     useEffect(() => {
         apiClient.graphql<{ appointments: { edges: Array<{ node: AppointmentRecord }> } }>(QUERY, undefined, { silent: true })
@@ -108,6 +111,12 @@ export const AppointmentsPage = () => {
         return rows;
     }, [appointments, tab, search]);
 
+    const totalPages = Math.max(1, Math.ceil(filtered.length / PAGE_SIZE));
+    const pagedRows = filtered.slice((page - 1) * PAGE_SIZE, page * PAGE_SIZE);
+
+    // Reset page on filter/search change
+    useEffect(() => { setPage(1); }, [tab, search]);
+
     const tabItems = [
         { id: 'all' as const, label: 'All', badge: appointments.length > 0 ? String(appointments.length) : undefined },
         { id: 'SCHEDULED' as const, label: 'Booked', badge: statusCounts.SCHEDULED ? String(statusCounts.SCHEDULED) : undefined },
@@ -122,7 +131,7 @@ export const AppointmentsPage = () => {
 
             <div className="flex flex-1 flex-col overflow-hidden">
                 {/* Tabs + search */}
-                <div className="flex items-end justify-between border-b border-secondary px-6 pt-3 pb-0.5">
+                <div className="flex shrink-0 items-end justify-between border-b border-secondary px-6 pt-3 pb-0.5">
                     <Tabs selectedKey={tab} onSelectionChange={(key) => setTab(key as StatusTab)}>
                         <TabList items={tabItems} type="underline" size="sm">
                             {(item) => <Tab key={item.id} id={item.id} label={item.label} badge={item.badge} />}
@@ -141,7 +150,7 @@ export const AppointmentsPage = () => {
                 </div>
 
                 {/* Table */}
-                <div className="flex-1 overflow-y-auto px-4 pt-3">
+                <div className="flex flex-1 flex-col overflow-hidden px-4 pt-3">
                     {loading ? (
                         <div className="flex items-center justify-center py-12">
                             <p className="text-sm text-tertiary">Loading appointments...</p>
@@ -162,7 +171,7 @@ export const AppointmentsPage = () => {
                                 <Table.Head label="Status" className="w-28" />
                                 <Table.Head label="Chief Complaint" />
                             </Table.Header>
-                            <Table.Body items={filtered}>
+                            <Table.Body items={pagedRows}>
                                 {(appt) => {
                                     const patientName = appt.patient
                                         ? `${appt.patient.fullName?.firstName ?? ''} ${appt.patient.fullName?.lastName ?? ''}`.trim() || 'Unknown'
@@ -222,6 +231,13 @@ export const AppointmentsPage = () => {
                             </Table.Body>
                         </Table>
                     )}
+                    <div className="shrink-0">
+                        <PaginationCardDefault
+                            page={page}
+                            total={totalPages}
+                            onPageChange={setPage}
+                        />
+                    </div>
                 </div>
             </div>
         </>

src/pages/call-desk.tsx

@@ -11,14 +11,13 @@ import { ContextPanel } from '@/components/call-desk/context-panel';
 import { ActiveCallCard } from '@/components/call-desk/active-call-card';
 
 import { Badge } from '@/components/base/badges/badges';
-import { AgentStatusToggle } from '@/components/call-desk/agent-status-toggle';
 import { notify } from '@/lib/toast';
 import { cx } from '@/utils/cx';
 
 export const CallDeskPage = () => {
     const { user } = useAuth();
     const { leadActivities } = useData();
-    const { connectionStatus, isRegistered, callState, callerNumber, callUcid, dialOutbound } = useSip();
+    const { callState, callerNumber, callUcid, dialOutbound } = useSip();
     const { missedCalls, followUps, marketingLeads, totalPending, loading } = useWorklist();
     const [selectedLead, setSelectedLead] = useState<WorklistLead | null>(null);
     const [contextOpen, setContextOpen] = useState(true);
@@ -132,7 +131,6 @@ export const CallDeskPage = () => {
                             )}
                         </div>
                     )}
-                    <AgentStatusToggle isRegistered={isRegistered} connectionStatus={connectionStatus} />
                     {totalPending > 0 && (
                         <Badge size="sm" color="brand" type="pill-color">{totalPending} pending</Badge>
                     )}
@@ -149,7 +147,7 @@ export const CallDeskPage = () => {
             {/* Main content */}
             <div className="flex flex-1 overflow-hidden">
                 {/* Main panel */}
-                <div className="flex flex-1 flex-col overflow-y-auto">
+                <div className="flex flex-1 flex-col min-h-0">
                     {/* Active call */}
                     {isInCall && (
                         <div className="p-5">

src/pages/call-history.tsx

@@ -1,4 +1,4 @@
-import { useMemo, useRef, useState } from 'react';
+import { useEffect, useMemo, useRef, useState } from 'react';
 import type { FC } from 'react';
 import { FontAwesomeIcon } from '@fortawesome/react-fontawesome';
 import {
@@ -20,6 +20,7 @@ import { TopBar } from '@/components/layout/top-bar';
 import { ClickToCallButton } from '@/components/call-desk/click-to-call-button';
 import { formatShortDate, formatPhone } from '@/lib/format';
 import { useData } from '@/providers/data-provider';
+import { PaginationCardDefault } from '@/components/application/pagination/pagination';
 import type { Call, CallDirection, CallDisposition } from '@/types/entities';
 
 type FilterKey = 'all' | 'inbound' | 'outbound' | 'missed';
@@ -103,17 +104,13 @@ const RecordingPlayer: FC<{ url: string }> = ({ url }) => {
     );
 };
 
+const PAGE_SIZE = 20;
+
 export const CallHistoryPage = () => {
     const { calls, leads } = useData();
     const [search, setSearch] = useState('');
     const [filter, setFilter] = useState<FilterKey>('all');
-
+    const [page, setPage] = useState(1);
-    // Debug: log first call's raw timestamp to diagnose timezone issue
-    if (calls.length > 0 && !(window as any).__callTimestampLogged) {
-        const c = calls[0];
-        console.log(`[DEBUG-TIME] Raw startedAt="${c.startedAt}" → parsed=${new Date(c.startedAt!)} → formatted="${c.startedAt ? new Intl.DateTimeFormat('en-IN', { month: 'short', day: 'numeric', hour: 'numeric', minute: '2-digit', hour12: true }).format(new Date(c.startedAt)) : 'n/a'}" | direction=${c.callDirection} status=${c.callStatus}`);
-        (window as any).__callTimestampLogged = true;
-    }
 
     // Build a map of lead names by ID for enrichment
     const leadNameMap = useMemo(() => {
@@ -161,12 +158,18 @@ export const CallHistoryPage = () => {
     const completedCount = filteredCalls.filter((c) => c.callStatus !== 'MISSED').length;
     const missedCount = filteredCalls.filter((c) => c.callStatus === 'MISSED').length;
 
+    const totalPages = Math.max(1, Math.ceil(filteredCalls.length / PAGE_SIZE));
+    const pagedCalls = filteredCalls.slice((page - 1) * PAGE_SIZE, page * PAGE_SIZE);
+
+    // Reset page when filter/search changes
+    useEffect(() => { setPage(1); }, [filter, search]); // eslint-disable-line react-hooks/exhaustive-deps
+
     return (
         <div className="flex flex-1 flex-col overflow-hidden">
             <TopBar title="Call History" subtitle={`${filteredCalls.length} total calls`} />
 
-            <div className="flex-1 overflow-y-auto p-7">
+            <div className="flex flex-1 flex-col overflow-hidden p-7">
-                <TableCard.Root size="md">
+                <TableCard.Root size="md" className="flex-1 min-h-0">
                     <TableCard.Header
                         title="Call History"
                         badge={String(filteredCalls.length)}
@@ -214,7 +217,7 @@ export const CallHistoryPage = () => {
                         <Table>
                             <Table.Header>
                                 <Table.Head label="TYPE" className="w-14" isRowHeader />
-                                <Table.Head label="PATIENT" />
+                                <Table.Head label="CALLER" />
                                 <Table.Head label="PHONE" />
                                 <Table.Head label="DURATION" className="w-24" />
                                 <Table.Head label="OUTCOME" />
@@ -223,7 +226,7 @@ export const CallHistoryPage = () => {
                                 <Table.Head label="TIME" />
                                 <Table.Head label="ACTIONS" className="w-24" />
                             </Table.Header>
-                            <Table.Body items={filteredCalls}>
+                            <Table.Body items={pagedCalls}>
                                 {(call) => {
                                     const patientName = call.leadName ?? leadNameMap.get(call.leadId ?? '') ?? 'Unknown';
                                     const phoneDisplay = formatPhoneDisplay(call);
@@ -294,6 +297,13 @@ export const CallHistoryPage = () => {
                             </Table.Body>
                         </Table>
                     )}
+                    <div className="shrink-0">
+                        <PaginationCardDefault
+                            page={page}
+                            total={totalPages}
+                            onPageChange={setPage}
+                        />
+                    </div>
                 </TableCard.Root>
             </div>
         </div>

src/pages/call-recordings.tsx

@@ -91,14 +91,14 @@ export const CallRecordingsPage = () => {
         <>
             <TopBar title="Call Recordings" />
             <div className="flex flex-1 flex-col overflow-hidden">
-                <div className="flex items-center justify-between border-b border-secondary px-6 py-3">
+                <div className="flex shrink-0 items-center justify-between border-b border-secondary px-6 py-3">
                     <span className="text-sm text-tertiary">{filtered.length} recordings</span>
                     <div className="w-56">
                         <Input placeholder="Search agent or phone..." icon={SearchLg} size="sm" value={search} onChange={setSearch} />
                     </div>
                 </div>
 
-                <div className="flex-1 overflow-y-auto px-4 pt-3">
+                <div className="flex flex-1 flex-col overflow-hidden px-4 pt-3">
                     {loading ? (
                         <div className="flex items-center justify-center py-12">
                             <p className="text-sm text-tertiary">Loading recordings...</p>

src/pages/missed-calls.tsx

@@ -109,7 +109,7 @@ export const MissedCallsPage = () => {
         <>
             <TopBar title="Missed Calls" />
             <div className="flex flex-1 flex-col overflow-hidden">
-                <div className="flex items-end justify-between border-b border-secondary px-6 pt-3 pb-0.5">
+                <div className="flex shrink-0 items-end justify-between border-b border-secondary px-6 pt-3 pb-0.5">
                     <Tabs selectedKey={tab} onSelectionChange={(key) => setTab(key as StatusTab)}>
                         <TabList items={tabItems} type="underline" size="sm">
                             {(item) => <Tab key={item.id} id={item.id} label={item.label} badge={item.badge} />}
@@ -120,7 +120,7 @@ export const MissedCallsPage = () => {
                     </div>
                 </div>
 
-                <div className="flex-1 overflow-y-auto px-4 pt-3">
+                <div className="flex flex-1 flex-col overflow-hidden px-4 pt-3">
                     {loading ? (
                         <div className="flex items-center justify-center py-12">
                             <p className="text-sm text-tertiary">Loading missed calls...</p>

src/pages/profile.tsx

@@ -0,0 +1,24 @@
+import { useAuth } from '@/providers/auth-provider';
+import { TopBar } from '@/components/layout/top-bar';
+import { Avatar } from '@/components/base/avatar/avatar';
+
+export const ProfilePage = () => {
+    const { user } = useAuth();
+
+    return (
+        <div className="flex flex-1 flex-col overflow-hidden">
+            <TopBar title="Profile" />
+            <div className="flex flex-1 flex-col items-center justify-center gap-4 p-8">
+                <Avatar size="2xl" initials={user.initials} />
+                <div className="text-center">
+                    <h2 className="text-xl font-semibold text-primary">{user.name}</h2>
+                    <p className="text-sm text-tertiary">{user.email}</p>
+                    <p className="mt-1 text-xs text-quaternary capitalize">{user.role}</p>
+                </div>
+                <div className="mt-4 rounded-lg bg-secondary px-4 py-3 text-sm text-tertiary">
+                    Profile management is coming soon.
+                </div>
+            </div>
+        </div>
+    );
+};