Commit Graph

24 Commits

Author SHA1 Message Date
4598740efe feat: inline forms, transfer redesign, patient fixes, UI polish
- Appointment/enquiry forms reverted to inline rendering (not modals)
- Forms: flat scrollable section with pinned footer, no card wrapper
- Appointment form: DatePicker component, date prefilled, removed Returning Patient checkbox
- Enquiry form: removed disposition dropdown, lead status defaults to CONTACTED
- Transfer dialog: agent picker with live status, doctor list with department, select-then-connect flow
- Transfer: removed external number input, moved Cancel/Connect to pinned header row
- Button mutual exclusivity: Book Appt / Enquiry / Transfer close each other
- Patient name write-back: appointment + enquiry forms update patient fullName after save
- Caller cache invalidation: POST /api/caller/invalidate after name update
- Follow-up fix (#513): assignedAgent, patientId, date validation in createFollowUp
- Patients page: removed status filters + column, added pagination (15/page)
- Pending badge removed from call desk header
- Table resize handles visible (bg-tertiary pill)
- Sim call button: dev-only (import.meta.env.DEV)
- CallControlStrip component (reusable, not currently mounted)

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-02 12:14:38 +05:30
c3c3f4b3d7 feat: worklist sorting, contextual disposition, context panel redesign, notifications
- Worklist default sort descending (newest first), sortable column headers (PRIORITY, PATIENT, SLA) via React Aria
- Contextual disposition: auto-selects based on in-call actions (appointment → APPOINTMENT_BOOKED, enquiry → INFO_PROVIDED, transfer → FOLLOW_UP_SCHEDULED)
- Context panel redesign: collapsible AI Insight, Upcoming (appointments + follow-ups + linked patient), Recent (calls + activities) sections; auto-collapse on AI chat start
- Appointments added to DataProvider with APPOINTMENTS_QUERY, Appointment type, transform
- Notification bell for admin/supervisor: performance alerts (idle time, NPS, conversion thresholds) with toast on load + bell dropdown with dismiss; demo alerts as fallback
- Slideout z-index fix: added z-50 to slideout ModalOverlay matching modal component

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-03-30 14:45:52 +05:30
e6b2208077 feat: disposition modal, persistent top bar, pagination, QA fixes
- DispositionModal: single modal for all call endings. Dismissable (agent can resume call).
  Agent clicks End → modal → select reason → hangup + dispose. Caller disconnects → same modal.
- One call screen: CallWidget stripped to ringing notification + auto-redirect to Call Desk.
- Persistent top bar in AppShell: agent status toggle + network indicator on all pages.
- Network indicator always visible (Connected/Unstable/No connection).
- Pagination: Untitled UI PaginationCardDefault on Call History + Appointments (20/page).
- Pinned table headers/footers: sticky column headers, scrollable body, pinned pagination.
  Applied to Call Desk worklist, Call History, Appointments, Call Recordings, Missed Calls.
- "Patient" → "Caller" column label in Call History.
- Offline → Ready toggle enabled.
- Profile status dot reflects Ozonetel state.
- NavAccountCard: popover placement top, View Profile + Account Settings restored.
- WIP pages for /profile and /account-settings.
- Enquiry form PHONE_INQUIRY → PHONE enum fix.
- Force Ready / View Profile / Account Settings removed then restored properly.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-03-30 14:44:48 +05:30
710609dfee refactor: centralise outbound dial into useSip().dialOutbound()
- Single dialOutbound() in sip-provider handles all outbound state:
  callState, callerNumber, outboundPending, API call, error recovery
- ClickToCallButton, PhoneActionCell, Dialler all use dialOutbound()
- Removed direct Jotai atom manipulation from calling components
- Removed setOutboundPending imports from components
- SIP disconnects on provider unmount + auth logout
- Dialler input is now editable (type or numpad)

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-03-24 18:49:10 +05:30
dbd8391f2c fix: UUID type mismatch, slot conflict, appt/enquiry tabs, dialler in header
- Changed $id: ID! to $id: UUID! in all update mutations (4 files)
- Removed redundant slot availability check (UI already disables booked slots)
- Book Appt and Enquiry act as toggle tabs — one closes the other
- Dialler moved from FAB to header dropdown next to status toggle

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-03-24 10:54:56 +05:30
5816cc0b5c fix: pinned header/chat input, numpad dialler, caller matching, appointment FK
- AppShell: h-screen + overflow-hidden for pinned header
- AI chat: input pinned to bottom, messages scroll independently
- Dialler: numpad grid (1-9,*,0,#) replaces text input
- Inbound calls: don't fall back to previously selected lead
- Appointment: use lead.patientId instead of leadId for FK
- Added .env.production for consistent builds

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-03-23 14:41:31 +05:30
727a0728ee feat: QA fixes — Patient 360 rewrite, token refresh, call flow, UI polish
- Patient 360 page queries Patient entity with appointments, calls, leads
- Patients added to CC agent sidebar navigation
- Auto token refresh on 401 (deduplicated concurrent refreshes)
- Call desk: callDismissed flag prevents SIP race on worklist return
- Missed calls skip disposition when never answered
- Callbacks tab renamed to Leads tab
- Branch column header on missed calls tab
- F0rty2.ai link on login footer

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-03-23 11:52:33 +05:30
744a91a1ff feat: Phase 2 — missed call queue, login redesign, button fix
- Missed call queue with FIFO auto-assignment, dedup, SLA tracking
- Status sub-tabs (Pending/Attempted/Completed/Invalid) in worklist
- missedCallId passed through disposition flow for callback tracking
- Login page redesigned: centered white card on blue background
- Disposition button changed to content-width
- NavAccountCard popover close fix on menu item click

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-03-23 09:16:53 +05:30
c3604377b9 feat: Phase 1 — agent status toggle, global search, enquiry form
- Agent status toggle: Ready/Break/Training/Offline with Ozonetel sync
- Global search: cross-entity search (leads + patients + appointments) via sidecar
- General enquiry form: capture caller questions during calls
- Button standard: icon-only for toggles, text+icon for primary actions
- Sidecar: agent-state endpoint, search module with platform queries

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-03-21 14:21:40 +05:30
3064eeb444 feat: CC agent features, live call assist, worklist redesign, brand tokens
CC Agent:
- Call transfer (CONFERENCE + KICK_CALL) with inline transfer dialog
- Recording pause/resume during active calls
- Missed calls API (Ozonetel abandonCalls)
- Call history API (Ozonetel fetchCDRDetails)

Live Call Assist:
- Deepgram Nova STT via raw WebSocket
- OpenAI suggestions every 10s with lead context
- LiveTranscript component in sidebar during calls
- Browser audio capture from remote WebRTC stream

Worklist:
- Redesigned table: clickable phones, context menu (Call/SMS/WhatsApp)
- Last interaction sub-line, source column, improved SLA
- Filtered out rows without phone numbers
- New missed call notifications

Brand:
- Logo on login page
- Blue scale rebuilt from logo blue rgb(32, 96, 160)
- FontAwesome duotone CSS variables set globally
- Profile menu icons switched to duotone

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-03-21 10:36:10 +05:30
edd2aa689d feat: post-call workflow — disposition, appointment booking, follow-up creation
ActiveCallCard now handles the full post-call flow:
- Call ends → Disposition form appears (6 options + notes)
- "Appointment Booked" → Opens appointment booking slideout
- "Follow-up Needed" → Auto-creates follow-up in platform
- Other dispositions → Logs call and returns to worklist
- "Book Appt" button available during active call too
- Creates Call record in platform on disposition submit
- Removed auto-reset to idle (ActiveCallCard manages lifecycle)
- "Back to Worklist" resets SIP state via Jotai atoms

Also fixes:
- All 7 GraphQL queries corrected (LINKS subfields, field renames)
- Campaign edit button moved to bottom-right
- Avg Response Time uses Math.abs for seed data edge case

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-03-19 17:24:46 +05:30
d9d98bce9c feat: dashboard restructure, integrations, settings, UI fixes
Dashboard:
- Split into components (kpi-cards, agent-table, missed-queue)
- Add collapsible AI panel on right (same pattern as Call Desk)
- Add tabs: Agent Performance | Missed Queue | Campaigns
- Date range filter in header

Integrations page:
- Ozonetel (connected), WhatsApp, Facebook, Google, Instagram, Website, Email
- Status badges, config details, webhook URL with copy button

Settings page:
- Employee table from workspaceMembers GraphQL query
- Name, email, roles, status, reset password action

Fixes:
- Fix CALLS_QUERY: callerNumber needs { primaryPhoneNumber }, recordingUrl → recording { primaryLinkUrl }
- Remove duplicate AI Assistant header
- Remove Follow-ups from CC agent sidebar (already in worklist tabs)
- Remove global search from TopBar (decorative, unused)
- Slim down TopBar height
- Fix search/table gap in worklist
- Add brand border to active nav item

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-03-19 15:58:31 +05:30
94f4a18035 fix: call desk layout — collapsible context panel, worklist/calls tabs, phone numbers
- Context panel now collapsible via toggle button (sidebar icon in status bar)
- Fixed width 400px when open, full-width worklist when closed
- Worklist and Today's Calls as separate tabs instead of stacked
- Fix missed calls callerNumber transform (PHONES composite → array)

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-03-19 13:13:19 +05:30
4c6cae9d65 feat: build all data pages — worklist table, call history, patients, dashboard, reports
Worklist (call-desk):
- Upgrade to Untitled UI Table with columns: Priority, Patient, Phone, Type, SLA, Actions
- Filter tabs: All Tasks / Missed Calls / Callbacks / Follow-ups with counts
- Search by name or phone
- SLA timer color-coded: green <15m, amber <30m, red >30m

Call History:
- Full table: Type (direction icon), Patient (matched from leads), Phone, Duration, Outcome, Agent, Recording (play/pause), Time
- Search + All/Inbound/Outbound/Missed filter
- Recording playback via native <audio>

Patients:
- New page with table: Patient (avatar+name+age), Contact, Type, Gender, Status, Actions
- Search + status filter
- Call + View Details actions
- Added patients to DataProvider + transforms + queries
- Route /patients added, sidebar nav updated for cc-agent + executive

Supervisor Dashboard:
- KPI cards: Total Calls, Inbound, Outbound, Missed
- Performance metrics: Avg Response Time, Callback Time, Conversion %
- Agent performance table with per-agent stats
- Missed Call Queue
- AI Assistant section
- Day/Week/Month filter

Reports:
- ECharts bar chart: Call Volume Trend (7-day, Inbound vs Outbound)
- ECharts donut chart: Call Outcomes (Booked, Follow-up, Info, Missed)
- KPI cards with trend indicators (+/-%)
- Route /reports, sidebar Analytics → /reports

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-03-19 12:26:13 +05:30
44bd221108 feat: deploy to Hostinger VPS, switch to global_healthx Ozonetel account
- Add helix.svg and PNG favicon (generated via nano-banana)
- Update page title to "Helix Engage" with proper meta tags
- Make seed scripts configurable via SEED_GQL/SEED_ORIGIN env vars
- Support remote workspace member IDs in seed-data.ts
- Dynamic doctor-to-clinic linking in seed-new-entities.ts (fetch IDs from platform)
- Remove deprecated branchClinic field from seed data
- Fix TypeScript errors: callNotes null vs undefined, Lead type casting

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-03-19 10:27:25 +05:30
526ad18159 feat: call desk redesign — 2-panel layout, collapsible sidebar, inline AI, ringtone
- Collapsible sidebar with Jotai atom (icon-only mode, persisted to localStorage)
- 2-panel call desk: worklist (60%) + context panel (40%) with AI + Lead 360 tabs
- Inline AI call prep card — known lead summary or unknown caller script
- Active call card with compact Answer/Decline buttons
- Worklist panel with human-readable labels, priority badges, click-to-select
- Context panel auto-switches to Lead 360 when lead selected or call incoming
- Browser ringtone via Web Audio API on incoming calls
- Sonner + Untitled UI IconNotification for toast system
- apiClient pattern: centralized post/get/graphql with auto-toast on errors
- Remove duplicate avatar from top bar, hide floating widget on call desk
- Fix Link routing in collapsed sidebar (was using <a> causing full page reload)
- Fix GraphQL field names: adStatus→status, platformUrl needs subfield selection
- Silent mode for DataProvider queries to prevent toast spam

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-03-18 18:33:36 +05:30
b72464a7ec feat: add AI assistant chat panel for call center agents
Wire a tabbed sidebar (Stats | AI Assistant) into the call desk page,
replacing the static DailyStats-only sidebar. The AI chat panel sends
queries to the sidecar POST /api/ai/chat endpoint and renders
responses in a chat-style UI with quick-ask buttons, caller context
banner, typing indicator, and basic markdown formatting.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-03-18 11:27:44 +05:30
bb48d07e61 feat: add worklist with missed calls, follow-ups, and leads sections 2026-03-18 11:26:16 +05:30
d846d97377 refactor: remove demo mode — all auth goes through sidecar, call desk is live-only 2026-03-18 08:45:42 +05:30
b2cc3d7012 feat: add floating call widget with SIP controls, click-to-call, and SIP provider
Introduce a shared SipProvider context so all components use the same SIP
connection. Add a floating CallWidget (idle pill, ringing, active with
disposition, ended states) visible for CC agents on every page. Add a
ClickToCallButton for the worklist. Wire SIP status badge and worklist
into the call-desk page.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-03-17 18:08:46 +05:30
4f9bdc7312 feat: add Socket.IO client and useCallEvents hook for live CTI mode 2026-03-17 09:14:25 +05:30
45bae9c1c0 chore: rename Ramaiah Memorial Hospital to Global Hospital
Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
2026-03-17 08:59:13 +05:30
5efa22a35a feat: build CC Agent Call Desk with CTI simulation, AI insights, disposition form, and call log
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-03-16 18:30:34 +05:30
26c352e2cc feat: 3-role auth, role-based routing, role-specific sidebar navigation
Add cc-agent role alongside executive and admin. Login page now has 3 tabs
(Marketing Executive, Call Center, Admin). RoleRouter renders the appropriate
home page per role. Sidebar shows completely different nav items per role with
role subtitle. Placeholder pages added for Team Dashboard, Call Desk, Call
History, and Follow-ups.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-03-16 18:24:25 +05:30