Commit Graph

178 Commits

Author SHA1 Message Date
dd8e05b343 feat: appointments v2 + patients redesign + call history agent filter + datepicker placement
Appointments v2:
 - Lean 6-column table (eye icon, patient 2-line, date+time 2-line,
   doctor+dept 2-line, status badge, reminder button)
 - Detail side panel on eye click (read-only: all fields + patient phone
   via PhoneActionCell)
 - Reschedule flow: pencil in panel → modal confirm → dedicated
   ReschedulePanel with department/doctor/date/slot/complaint fields
 - Cancel flow: modal confirm before cancelling
 - WhatsApp reminder button for upcoming booked appointments
 - DatePicker popoverPlacement prop for narrow panels (opens upward)

Patients page redesign:
 - Phone column uses PhoneActionCell (clickable to dial)
 - Email split into own column
 - Actions column replaced by hamburger menu (SMS + WhatsApp)
 - View (eye) button removed — row click opens profile panel

Call History agent filter:
 - Missed calls excluded from agent's personal history
 - Chain name parsing for agent matching
 - "Missed" filter option hidden for agents
 - Subtitle: "134 completed" (no "0 missed")

DatePicker:
 - New popoverPlacement prop forwarded to AriaPopover
 - Default "bottom start", use "top start" in constrained panels

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-16 20:51:57 +05:30
df08bcfc19 feat: SSE-driven worklist + agent call history split + remove SOURCE column
Worklist:
- SSE stream replaces 30s poll — EventSource on /api/supervisor/worklist/stream
  triggers immediate fetchWorklist() on missed-call events
- Toast notification: 'Missed Call — {name} — needs callback'
- No polling fallback — SSE is the source of truth

Call History split by role:
- Agent: 'My Call History' — own calls only (matched by agent relation
  or chain-parsed agentName), missed calls excluded (they belong on
  the Call Desk queue), no Agent/Recording/SLA columns, phone clickable
  via PhoneActionCell instead of separate Call button
- Supervisor: 'Call History' — all calls, Agent + Recording columns visible

Worklist panel:
- SOURCE/BRANCH column removed from display (data stays on row)

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-16 18:34:37 +05:30
5c9e70da20 fix: Leads page cleanup — remove tabs, checkboxes, inline header
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- Remove New/My Leads/All Leads tabs — redundant now that contacts
  are on a separate page; all leads shown as a flat list
- Remove row checkboxes (selectionMode="none") — bulk actions weren't
  wired to any backend and confused QA
- Move Search + Columns + Export into the header row alongside the
  title — cleaner single-row layout
- Remove BulkActionBar + AssignModal + WhatsAppSendModal + MarkSpamModal
  imports and JSX — dead code without checkboxes
- LeadTable: new selectionMode prop (default "multiple" for back-compat)
- Same cleanup on Contacts page (no checkboxes)

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-16 17:20:54 +05:30
ca482e731e feat: Contacts page + P360 for all tabs + dynamic column toggle + slot flicker fix
Contacts page:
 - New /contacts route — shows leads with source=PHONE/WALK_IN/REFERRAL
 - Leads page now excludes those sources (campaign-sourced only)
 - Sidebar: Contacts nav item added for all roles; Leads added for cc-agent
 - Same LeadTable + pagination + CSV export pattern as All Leads

P360 context panel for all worklist tabs (#6-10):
 - WorklistPanel: onSelectLead → onSelectItem (generic WorklistSelection)
 - call-desk: handleSelectItem builds ContextPanelSubject for any row type
 - ContextPanelSubject type replaces (lead as any).patientId casts
 - Highlight tracks row.id (mc-*/fu-*/lead-*) not lead.id

Dynamic column toggle (blank-screen fix):
 - missed-calls + call-recordings refactored to React Aria dynamic
   collections API (Table.Header columns={} + Table.Row columns={})
 - Fixes "Cell count must match column count" crash on column hide
 - Row-header column metadata in columnDefs instead of hardcoded JSX

Slot flickering fix (#2):
 - Removed clinic + timeSlot from slot-fetch useEffect deps (circular
   loop: effect sets clinic → clinic in deps → re-fires)
 - Memoized timeSlotSelectItems

Other:
 - GlobalSearch hidden (stale appointment state on navigation)
 - Branch column: shows campaign name from relation, falls back to DID
 - formatSource maps PHONE → "Phone"

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-16 16:55:57 +05:30
c22d82f8c5 fix(dates): block past-date selection in appointment + clinic holiday pickers
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Bug 556 triggered a broader audit of every date input in the app:

 - appointment-form DatePicker now has minValue=today(getLocalTimeZone()) —
   can't book or reschedule into the past (tightens bug 555 at the
   input layer too; the past-slot filter in masterdata service still
   handles the hour-granularity)
 - clinic-form holiday date picker gets the same — can't observe a
   holiday that already passed

Audit complete:
 - enquiry-form follow-up date: already had min=today (bug 556 fix)
 - appointment-form: fixed here
 - clinic-form holidays: fixed here
 - my-performance date filter: past valid (reports over history)
 - campaign-edit start/end: past valid (historical campaigns)
2026-04-16 05:41:46 +05:30
f52722086e fix(call-desk): Book Appt button label reflects New vs Reschedule
Bug 558: Appointment edit view persisted in Patient 360 after Back to
Worklist. Closed as not-a-bug — the edit flow now lives inside the
unified Book Appt drawer, so the same button opens either path. Rename
makes the intent explicit:
 - 'New Appt' when the caller has no upcoming appointments
 - 'New / Reschedule Appt' when upcoming appointments exist (pills
   inside the drawer let the agent pick which one to reschedule)
2026-04-16 05:41:33 +05:30
769378f0f7 fix(call-desk): overlay resolver patientId onto worklist lead
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Pair to worklist.service.ts change. Unknown caller → appointment booked (creates Patient) → caller rings back → resolver links Lead↔Patient. But the frontend sometimes found the lead in the worklist cache mid-30s-poll and that row's patientId hadn't refreshed yet — so leadAppointments filter (keyed on lead.patientId) came up empty and the Book Appt pill for the prior appointment didn't render.

Now: when the worklist row is used, overlay the resolver's patientId if the cached row's is missing. Belt-and-braces with the sidecar fix.
2026-04-15 18:56:57 +05:30
ab8b1b8463 feat(all-leads): remove stray Back button + wire Export CSV
- drop the header Back button (cosmetic; useNavigate + ArrowLeft icon
  removed with it)
- Export CSV now downloads the currently-filtered list — respects tab,
  search, campaign filter and active sort order. Headers: Phone /
  First/Last Name / Email / Source / Status / Campaign / Assigned
  Agent / First Contact / Last Contact / Created / Age (days).
- csv-utils: rowsToCsv + downloadCsv helpers. Values quoted, embedded
  quotes escaped, leading =/+/-/@ prefixed with a single quote to
  defeat CSV injection when opened in Excel. UTF-8 BOM on the blob
  so Excel recognises non-ASCII names/addresses.
2026-04-15 18:56:47 +05:30
9d09662f16 feat(maint+ai): OTP modal agent picker + supervisor AI quick actions
Maint shortcuts (Unlock Agent / Force Ready) used to read agentId from the CC-agent's localStorage config — supervisors had no such config and the endpoint 400'd. New flow: after OTP passes, modal calls /api/maint/session-status and renders a two-bucket picker (Locked selectable / Free informational 'Already free'). Orphan locks surface with an explicit label.

- use-maint-shortcuts: agentPickerEndpoint flag on forceReady + unlockAgent
- maint-otp-modal: two-phase — OTP gate, then picker, then submit; OTP
  held in state across phases so the operator doesn't re-enter it

AI chat panel: supervisor context now shows supervisor-appropriate quick actions (Agent performance / Call summary / Campaign stats / Who needs attention?) that map 1:1 to the supervisor tool set on the sidecar. Agent flow keeps the theme-token quick actions (doctors/clinics/packages).
2026-04-15 18:56:34 +05:30
00c28e642b feat(tenant): hide setup/settings surfaces when HELIX_SETUP_MANAGED
Ramaiah's product team owns their setup; end-user admins shouldn't see a dead-end Settings nav + Resume Setup banner. Flag is read from /api/config/ui-flags at app boot.

- use-ui-flags: module-scoped cache + useUiFlags hook + getUiFlags
  helper for non-component callers
- main.tsx: /setup redirects when managed; RequireSelfServeSetup
  guard blocks /settings/*
- resume-setup-banner: suppressed when managed
- login.tsx: skip first-run /setup redirect when managed
- settings.tsx: remove orphan popup-modal scaffolding left over
  from an earlier 'contact product team' approach
- section-card: support onClick-or-href (kept for future use)
2026-04-15 18:56:19 +05:30
196a18fe1a feat(data-provider): paginate entity queries + suppress polling-loading flash
Two related fixes:

1. KPIs were capped at 100. The data-provider's entity queries were hardcoded to first: 100; on Global the supervisor dashboard showed 'Total Calls: 100' this week while the AI assistant (which paginates) reported 182. Converted each query to a cursor-aware builder, added a generic fetchAll(rootField, builder) that loops until hasNextPage=false (capped at 25 pages × 200 as a runaway guard). Page size bumped 100→200 to cut round-trips on active tenants.

2. Every 30s background poll flipped loading=true, flashing a 'Loading...' overlay across supervisor surfaces. hasLoadedRef guards the flag so only the initial fetch triggers the loading state.
2026-04-15 18:56:04 +05:30
28689254ca feat(dashboard): merge Team Performance surfaces into single scrollable view
QA flagged Team Dashboard vs Team Performance as repetitive. Retire Team Performance from the sidebar; move its unique surfaces (rich agent table, time breakdown, NPS/Conversion, Performance Alerts) into Team Dashboard below the existing KPI row.

- supervisor-rollup: new shared module — useSupervisorRollup hook +
  RichAgentTable / TimeBreakdown / NpsConversion / PerformanceAlerts
- Time Breakdown rendered as a table (Agent / Active / Wrap / Idle
  / Break / Total + Team-average header row) — QA flagged the old
  stacked-bar tiles as misleading because per-agent totals varied
  wildly and width comparison was meaningless
- team-dashboard: tabs replaced with stacked sections; everything
  scroll-visible so supervisors don't hunt across surfaces
- sidebar: remove 'Team Performance' entry (route kept for backup)
  and drop the now-unused IconChartLine wiring
2026-04-15 18:55:53 +05:30
855d344b2c feat(campaigns): inline Leads on detail + remove View Leads button
QA ask: leads should be the default view on campaign detail, not behind tab navigation, with campaign metrics (budget / funnel / source) kept visible alongside.

- drop the Overview/Leads tabs
- render LeadTable filtered to campaignLeads on the left
- Campaign Details card + Conversion Funnel + Source Breakdown
  pinned on the right as a sticky sidebar
- hero: remove 'View Leads' button (was duplicate nav now)
- LeadActivitySlideout wired for row click-through
2026-04-15 18:55:40 +05:30
6c32d76d7e fix(appointment-form): keep saved doctor visible on edit when department filter mismatches
Edit mode prefilled clinic + department + doctorId, but the doctor
Select rendered blank because the doctor-list filter (doctors where
department === selectedDept) excluded the saved doctor. Root cause:
the Appointment.department string doesn't always match the doctor's
current department enum value.

Fix: doctorSelectItems now always includes the currently-selected
doctor as the first item, even when the department filter would
exclude them. Once the user changes department or doctor, the filter
behaves normally.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-15 13:50:10 +05:30
04f559037c fix(appointment-form): filter past pills + confirm modal + view-only mode
- leadAppointments now filters out past appointments — past dates
  can't be rescheduled, so "14 Apr · Meena Patel" shouldn't appear in
  the pill row today. Uses scheduledAt >= now.
- Click Edit pill → reschedule-confirm modal:
    "Yes, reschedule" → form opens in edit mode (prefilled + editable)
    "No, just view"    → form opens read-only (prefilled + disabled)
- Prefill was broken — AppointmentForm's useState initializers only
  run at mount, so switching pills didn't re-seed state. Added
  key={editingApptId}-{apptMode} so the form fully remounts whenever
  the selection or mode changes.
- Thread readOnly prop through every form control (patient name,
  phone, age, gender, clinic, department, doctor, date, time slots,
  chief complaint). In view mode all inputs are disabled and the
  Update Appointment + Cancel Appointment buttons hide — only Close
  remains.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-15 13:39:54 +05:30
ffb8bcb6ad fix: Book Appt pills + AI chat clears on call end
Book Appt defect (QA-559): no visible path to edit an existing
appointment — the Upcoming section in the context panel collapses
automatically when the AI auto-summary fires, hiding the Edit action.

Fix: render appointment pills above the AppointmentForm drawer when
the returning patient has upcoming appointments:
  [+ New]  [Apr 24 · Dr. Harpreet  Edit]  [May 02 · Dr. Meena  Edit]
- Click [+ New] (default): empty form, create mode
- Click Edit on a pill: form prefills with that appointment, edit mode
- Closing the drawer resets the selected pill

Separate defect: AI chat persisted after call ended — stale summary
from the previous call stayed visible on the worklist. ai-chat-panel
now wipes messages + resets the auto-fire guard when
callerContext.leadId transitions to null (call dropped/released, no
selected lead).

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-15 13:11:31 +05:30
72cb192447 fix(appointments): preload clinic + keep saved time on edit
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The appointment-edit form opened with clinic/time blank even for
well-formed appointments because the pipeline never carried clinicId
end-to-end. Four-layer audit + fix:

1. APPOINTMENTS_QUERY now fetches clinicId + clinic { id clinicName }
   + doctor.fullName (was only doctor.id).
2. transformAppointments populates real clinicId + clinicName from the
   relation instead of faking clinicName=department.
3. Appointment type gets clinicId: string | null.
4. context-panel passes clinicId through to AppointmentForm's
   existingAppointment prop; form initial-states clinic from it.

Also on edit: if the saved timeSlot isn't in the fresh slot list
(past-slot filter, schedule change, clinic mismatch) we inject it as
"HH:MM (current)" so the dropdown displays the existing value instead
of looking cleared.

Historical appointments with clinicId=null on the platform still fall
through to the auto-select-from-slot logic; a maint backfill for those
is a separate task.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-15 11:56:51 +05:30
d3cbf4d2bb fix: P2 defect batch + context-panel edit takeover
Layout (P1-adjacent):
- context-panel switches to an edit-only layout when editingAppointment
  is set. Previously AppointmentForm rendered inline BELOW the AI panel,
  crushing the AI area into a ~2-line strip that made the returning-
  patient summary + quick actions unusable. Edit view gets full height
  with a "Back to context" button.

P2s:
- Remove Attempted sub-tab from Missed Calls worklist (Pending only).
- Add CALL_DROPPED disposition option + propagate through every
  per-disposition Record<CallDisposition,...> map (incoming-call-card,
  call-log, call-history, agent-detail, patient-360).
- Block SLA-gaming on unanswered calls: Book Appt / Enquiry / Transfer
  buttons on active-call-card are disabled until the call reaches the
  answered state (wasAnsweredRef). The disposition filter was already
  in place; this closes the upstream entry.
- Data labels on performance charts: my-performance bar chart shows
  value on top of each bar; donut shows {d}% slice labels; team-
  performance day trend line shows per-point values.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-15 11:48:39 +05:30
5632f15031 fix: P1 call-desk defects batch
- Mute persists across calls: sip-manager's "ended/failed" branch now
  resets the Recoil sipIsMutedAtom + sipIsOnHoldAtom (previously only
  the SIP track was unmuted, leaving the UI icon + toggle logic in a
  muted state that the next call inherited).
- Telephony-unavailable dial pad: call-desk.tsx dial-pad "Call" button
  was missing an isRegistered check in its disabled prop, so it stayed
  clickable when SIP was down. Button now shows "Telephony unavailable"
  and is disabled.
- Past dates in Follow-up: enquiry-form's follow-up date input had no
  min constraint. Switched to a raw <input type="date"> with min set
  to today's ISO date.
- Returning-patient AI summary during call: ai-chat-panel now auto-fires
  a "give me a quick summary of <caller>" request whenever the caller's
  leadId changes (new incoming call). Clears prior chat state so each
  caller starts fresh.
- Remove Type column in Patients page (Badge import also pruned).

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-15 11:38:35 +05:30
f4dcf6574f fix(enquiry-form): set name on createPatient
Patient records created from the enquiry form now get a platform title
from the typed name. Cosmetic fix — frontend was already showing the
fullName, only platform admin browsing showed "Untitled".

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-15 09:32:33 +05:30
180613a2f3 feat(notifications): poll real PerformanceAlert rows from sidecar
usePerformanceAlerts now fetches /api/supervisor/performance-alerts
every 60s instead of computing client-side. Dismiss + dismiss-all hit
the sidecar so state survives reload. Toast fires when new alerts arrive.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-15 09:02:20 +05:30
91a1f33d35 fix: notifications use real data + agent-detail follows new id scheme
1. notification-bell: drop the DEMO_ALERTS fallback (Riya Mehta etc.).
   Empty state ("No active alerts") shows when the live computation
   returns nothing — which is the truthful state until thresholds are
   set on Agent records.
2. use-performance-alerts: bucket calls by c.agentId === agent.id when
   the relation is set; fall back to legacy agentName matching only for
   un-enriched rows. Fixes conversion% calc going to 0 after backfill.
3. agent-table: Link target uses agent.id (UUID or "legacy:NAME") so
   the URL is a stable identifier instead of a display string.
4. agent-detail: parse the route param into UUID vs legacy:NAME, filter
   calls by c.agentId or c.agentName accordingly, and resolve display
   name via the platform Agents list.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-15 08:47:57 +05:30
8de7d7d802 fix(team-dashboard): agent-table buckets by authoritative agent.id
The Agent Performance table on the team dashboard was bucketing by raw
call.agentName — the field that holds Ozonetel's transfer-chain string
("RamaiahAdmin -> GlobalHealthX") and collides for distinct AgentIDs
that share a Full Name. Result: 7 rows for 3 real agents.

Now buckets by call.agent.id when the CDR enrichment has populated it,
falls back to legacy agentName grouping otherwise. Calls without any
agent info are dropped from the agent rollup (instead of being
collapsed under "Unknown").

Pulls agent { id name ozonetelAgentId } + transferredTo + transferType
on CALLS_QUERY.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-15 08:07:05 +05:30
d00b066806 feat(team-performance): group calls by authoritative agent relation
Prefer call.agent.id (set by CDR enrichment) over call.agentName string
matching. Falls back to the raw agentName only when the row hasn't been
enriched yet. Eliminates the "RamaiahAdmin -> GlobalHealthX" transfer-chain
rows and the display-name collisions (two distinct AgentIDs with the same
Full Name).

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-15 07:43:49 +05:30
42e23a52ec feat: call-desk refresh — disposition modal, active-call UI, worklist + perf updates
- Call-desk: active-call-card supervisor presence badges, incoming-call-card polish, transfer-dialog, call-log
- Disposition modal: auto-lock based on actions taken, not-interested split
- Forms: appointment-form + enquiry-form improvements (placeholder handling, phone format)
- Worklist-panel: pagination awareness, filter chips
- Pages: all-leads/patients/patient-360/missed-calls/team-performance/call-history/appointments polish
- SIP: sip-client reconnect, sip-provider + sip-manager state, agent-status-toggle spinner
- Hooks: use-agent-state supervisor SSE events, use-worklist, use-performance-alerts
- Types: entities.ts extended

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-15 06:49:36 +05:30
642911fa6c fix: appointment clinic relation — save clinicId, query clinic.clinicName for branch column
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-13 14:38:11 +05:30
8bc01d1a9f fix: QA defects — phone format E.164, call history shows phone not Unknown
- appointment-form: normalize phone to +91XXXXXXXXXX before patient create
- appointment-form: use empty string not 'Unknown' for name fallback
- call-history: show formatted phone number instead of 'Unknown' when no lead

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-13 13:57:59 +05:30
3296977a6a fix: branch column shows clinic name instead of department
Appointments page was using department for the Branch column. Now fetches
doctor.clinic.clinicName from the GraphQL query and displays that. Search
filter also updated.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-13 13:16:31 +05:30
d3e6934dcb fix: stop auto-creating Unknown leads on every call
Caller resolver now returns empty IDs for unrecognized numbers instead
of eagerly creating lead+patient records. Records are created when the
agent explicitly books an appointment or logs an enquiry — per PRD.

- caller-resolution.service.ts: return unresolved result, don't create
- call-desk.tsx: toast changed to 'No existing records found'
- appointment-form.tsx: create patient on save if none exists

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-13 11:22:23 +05:30
d24945a3af fix: update patient name on new callers — prevents 'Unknown' patients
When a new caller's patient record is created by the caller resolver,
the name is empty. The agent types a name in the appointment form but
the patient was never updated (Bug #527 removed all patient updates).
Now updates patient name only when the initial name was empty — existing
patients with names are not affected.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-13 11:05:26 +05:30
d8f9174a55 fix: filter time slots by selected clinic/branch
Slots were fetched by doctor+date but not filtered by clinic. A doctor
visiting multiple branches showed all slots regardless of selected branch.
Now filters by clinicId when a clinic is selected.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-13 10:59:10 +05:30
8cccd55fb6 fix: add keepalive to logout fetch — prevents session lock orphan
The logout POST to /auth/logout was getting cancelled when the page
navigated to /login before the fetch completed. keepalive: true ensures
the request survives page unload so the Redis session lock is released.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-13 10:53:52 +05:30
636badfa31 fix: build errors — JsSIP types, LeadActivity fields, telephony config
- supervisor-sip-client: use RTCSession as any (JsSIP types mismatch)
- patient-360: add missing LeadActivity fields (createdAt, channel, etc)
- telephony-settings: add adminUsername/adminPassword to loadConfig

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-12 16:32:02 +05:30
ee9da619c1 feat(frontend): supervisor presence indicator on agent call card
- useAgentState hook returns { state, supervisorPresence }
- SSE events: supervisor-whisper → "Supervisor coaching" (blue badge)
  supervisor-barge → "Supervisor on call" (brand badge)
  supervisor-left → badge disappears
- Listen mode is silent — no badge shown
- Updated call sites: sidebar.tsx, agent-status-toggle.tsx destructure

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-12 16:16:31 +05:30
42d1a03f9d feat(frontend): live monitor split layout with context panel and barge
Left panel: KPI cards + clickable call table (row selection highlights).
Right panel (380px): caller context (name, phone, source, AI summary,
appointments) + BargeControls component. Fetches lead data by phone match
on selection. Auto-clears when selected call ends. Removed disabled
Listen/Whisper/Barge buttons — replaced with integrated barge drawer.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-12 16:12:22 +05:30
d19ca4f593 feat(frontend): barge controls component — connect, mode tabs, hangup
BargeControls component with 4 states: idle → connecting → connected → ended.
Connected state shows Listen/Whisper/Barge mode tabs (DTMF 4/5/6), live
duration counter, hang up button. Auto-cleanup on unmount. Mode changes
notify sidecar for agent SSE events.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-12 16:09:37 +05:30
24b4e01292 feat(frontend): supervisor SIP client — JsSIP wrapper for barge sessions
Separate from agent sip-client.ts — different lifecycle (on-demand per
barge session, not persistent). Auto-answers incoming Ozonetel calls.
DTMF mode switching: 4=listen, 5=whisper, 6=barge. Event-driven with
registered/callConnected/callEnded events. Audio via hidden <audio> element.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-12 16:08:28 +05:30
d730cda06d feat(config): add Ozonetel admin credential fields to telephony form
Admin username + password inputs in the Ozonetel section for supervisor
barge/whisper/listen access. Follows existing masked password pattern.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-12 15:58:29 +05:30
c044d2d143 feat: quick wins — global search, P360 actions, context panel, route guards
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- Wire GlobalSearch component into app shell top bar (US-10)
- P360: Book Appointment button opens AppointmentForm (US-8)
- P360: Add Note button creates leadActivity via GraphQL (US-8)
- P360: Appointment rows clickable for edit (active statuses only) (US-8)
- P360: Display lead status badge (was fetched but not rendered) (US-8)
- Context panel: "View 360" link on linked patient → /patient/:id (US-6)
- Context panel: Display campaign info from lead.utmCampaign (US-6)
- Route guards: Admin-only routes wrapped in RequireAdmin (US-1, US-3)

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-12 13:31:56 +05:30
cb4894ddc3 feat: Global E2E tests, multi-agent fixes, SIP agent tracing
- 13 Global Hospital smoke tests (CC Agent + Supervisor)
- Auto-unlock agent session in test setup via maint API
- agent-status-toggle sends agentId from localStorage (was missing)
- maint-otp-modal injects agentId from localStorage into all calls
- SIP manager logs agent identity on connect/disconnect/state changes
- seed-data.ts: added CC agent + marketing users, idempotent member
  creation, cleanup phase before seeding
- .gitignore: exclude test-results/ and playwright-report/

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-11 12:12:22 +05:30
a1598716ee fix: #536 My Performance passes agentId to performance endpoint
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-10 19:34:00 +05:30
c4b6f9a438 fix: 5 bug fixes — #533 #531 #529 #527 #547
#533: Remove redundant Call History top header (duplicate TopBar)
#531: Block logout during active call (confirm dialog + UCID check)
#529: Block outbound calls when agent is on Break/Training
#527: Remove updatePatient during appointment creation (was mutating
      shared Patient entity, affecting all past appointments)
#547: SLA rules seeded via API (config issue, not code)

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-10 19:26:55 +05:30
951acf59c5 feat: appointment form uses master data endpoint for clinics, doctors, departments
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-10 17:31:01 +05:30
05de50f796 fix: remove hardcoded clinic list, fetch from platform dynamically
Appointment form clinic dropdown was hardcoded to 3 "Global Hospital"
branches. Replaced with a GraphQL query to { clinics } so each
workspace shows its own clinics. If no clinics are configured, the
dropdown is empty instead of showing wrong data.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-10 16:46:30 +05:30
0fc9375729 fix: prevent SIP disconnect during active call
disconnectSip() now guards against disconnect when outboundPending
or outboundActive is true. Accepts force=true for intentional
disconnects (logout, page unload, component unmount). Prevents
React re-render cycles from killing the SIP WebSocket mid-dial,
which was causing the call to drop and disposition modal to not appear.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-10 16:20:46 +05:30
6a2fc47226 fix: SIP disconnect on callState change + dispose sends agentId
- Fixed useEffect dependency bug: callState in deps caused cleanup
  (disconnectSip) to fire on every state transition, killing SIP
  mid-dial. Now uses useRef for callState in beforeunload handler
  with empty deps array — cleanup only fires on unmount.
- sendBeacon auto-dispose now includes agentId from agent config
- Disposition modal submit now includes agentId from agent config

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-10 15:49:34 +05:30
fb92da113e fix: setup wizard role guard, Doctor.clinic removal, dial sends agent config
Defect 1: Setup wizard (/setup) now guarded by AdminSetupGuard —
CC agents and other non-admin roles are redirected to / instead of
seeing the setup wizard they can't complete.

Defect 3: Removed all references to Doctor.clinic (relation was
replaced by DoctorVisitSlot entity). Updated queries.ts,
appointments.tsx, transforms.ts, doctors.tsx, appointment-form.tsx.

Defect 6 (frontend side): Dial request now sends agentId and
campaignName from localStorage agent config so the sidecar dials
with the correct per-agent credentials, not global defaults.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-10 14:29:32 +05:30
72012f099c fix: three-layer ACW protection — prevent agent stuck in wrapping-up
Root cause: when an agent refreshes the page during or after a call,
the React state (UCID, callState, disposition modal) is wiped. The
SIP BYE event fires but no component exists to trigger the disposition
modal → no POST to /api/ozonetel/dispose → agent stuck in ACW.

Layer 1 (beforeunload warning):
  Shows browser's native "Leave page?" dialog during active calls.
  Agent can cancel and stay.

Layer 2 (sendBeacon auto-dispose):
  UCID persisted to localStorage when call activates. On page unload,
  navigator.sendBeacon fires /api/ozonetel/dispose with
  CALLBACK_REQUESTED. Guaranteed delivery even during page death.
  Cleared from localStorage when disposition modal submits normally.

Layer 3 lives in helix-engage-server (separate commit).

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-10 12:31:45 +05:30
f57fbc1f24 feat(onboarding/phase-6): setup wizard polish, seed script alignment, doctor visit slots
- Setup wizard: 3-pane layout with right-side live previews, resume
  banner, edit/copy icons on team step, AI prompt configuration
- Forms: employee-create replaces invite-member (no email invites),
  clinic form with address/hours/payment, doctor form with visit slots
- Seed script: aligned to current SDK schema — doctors created as
  workspace members (HelixEngage Manager role), visitingHours replaced
  by doctorVisitSlot entity, clinics seeded, portalUserId linked
  dynamically, SUB/ORIGIN/GQL configurable via env vars
- Pages: clinics + doctors CRUD updated for new schema, team settings
  with temp password + role assignment
- New components: time-picker, day-selector, wizard-right-panes,
  wizard-layout-context, resume-setup-banner
- Removed: invite-member-form (replaced by employee-create-form per
  no-email-invites rule)

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-10 08:37:34 +05:30
efe67dc28b feat(call-desk): lock patient name field behind explicit edit + confirm
Fixes the long-standing bug where the Appointment and Enquiry forms
silently overwrote existing patients' names with whatever happened to
be in the form's patient-name input. Before this change, an agent who
accidentally typed over the pre-filled name (or deliberately typed a
different name while booking on behalf of a relative) would rename
the patient across the entire workspace on save. The corruption
cascaded into past appointments, lead history, the AI summary, and
the Redis caller-resolution cache. This was the root cause of the
"Priya Sharma shows as Satya Sharma" incident on staging.

Root cause: appointment-form.tsx:249-278 and enquiry-form.tsx:107-117
fired updatePatient + updateLead.contactName unconditionally on every
save. Nothing distinguished "stub patient with no name yet" from
"existing patient whose name just needs this appointment booked".

Fix — lock-by-default with explicit unlock:

- src/components/modals/edit-patient-confirm-modal.tsx (new):
  generic reusable confirmation modal for any destructive edit to a
  patient's record. Accepts title/description/confirmLabel with
  sensible defaults so the call-desk forms can pass a name-specific
  description, and any future page that needs a "are you sure you
  want to change this patient field?" confirm can reuse it without
  building its own modal. Styled to match the sign-out confirmation
  in sidebar.tsx — warning circle, primary-destructive confirm button.

- src/components/call-desk/appointment-form.tsx:
  - New state: isNameEditable (default false when leadName is
    non-empty; true for first-time callers with no prior name to
    protect) + editConfirmOpen.
  - Name input renders disabled + shows an Edit button next to it
    when locked.
  - Edit button opens EditPatientConfirmModal. Confirm unlocks the
    field for the rest of the form session.
  - Save logic gates updatePatient / updateLead.contactName behind
    `isNameEditable && trimmedName.length > 0 && trimmedName !==
    initialLeadName`. Empty / same-as-initial values never trigger
    the rename chain, even if the field was unlocked.
  - On a real rename, fires POST /api/lead/:id/enrich to regenerate
    the AI summary against the corrected identity (phone passed in
    the body so the sidecar also invalidates the caller-resolution
    cache). Non-rename saves just invalidate the cache via the
    existing /api/caller/invalidate endpoint so status +
    lastContacted updates propagate.
  - Bundled fix: renamed `leadStatus: 'APPOINTMENT_SET'` →
    `status: 'APPOINTMENT_SET'` and `lastContactedAt` →
    `lastContacted` in the updateLead payload. The old field names
    are rejected by the staging platform schema and were causing the
    "Query failed: Field leadStatus is not defined by type
    LeadUpdateInput" toast on every appointment save.

- src/components/call-desk/enquiry-form.tsx:
  - Same lock + Edit + modal pattern as the appointment form.
  - Added leadName prop (the form previously didn't receive one).
  - Gated updatePatient behind the nameChanged check.
  - Gated lead.contactName in updateLead behind the same check.
  - Hooks the enrich endpoint on rename; cache invalidate otherwise.
  - Status + interestedService + source still update on every save
    (those are genuinely about this enquiry, not identity).

- src/components/call-desk/active-call-card.tsx: passes
  leadName={fullName || null} to EnquiryForm so the form can
  pre-populate + lock by default.

Behavior summary:
- New caller, no prior name: field unlocked, agent types, save runs
  the full chain (correct — this IS the name).
- Existing caller, agent leaves name alone: field locked, Save
  creates appointment/enquiry + updates lead status/lastContacted +
  invalidates cache. Zero risk of patient/lead rename.
- Existing caller, agent clicks Edit, confirms modal, changes name,
  Save: full rename chain runs — updatePatient + updateLead +
  /api/lead/:id/enrich + cache invalidate. The only code path that
  can mutate a linked patient's name, and it requires two explicit
  clicks.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-07 13:54:22 +05:30