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https://dev.azure.com/globalhealthx/EMR/_git/helix-engage-server
synced 2026-04-11 10:07:22 +00:00
test: try 0-prefix SIP extension in Kookoo dial — still fails
Kookoo <dial> only routes to PSTN numbers, not SIP extensions. Tested: 523590, 0523590 — both result in not_answered. The bridge from Kookoo to browser SIP requires either: - Ozonetel enabling /ca_apis/ auth (CloudAgent API) - Or a way to route Kookoo calls to internal SIP extensions Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
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@@ -5,9 +5,11 @@ import { ConfigService } from '@nestjs/config';
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export class KookooIvrController {
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private readonly logger = new Logger(KookooIvrController.name);
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private readonly sipId: string;
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private readonly callerId: string;
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constructor(private config: ConfigService) {
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this.sipId = process.env.OZONETEL_SIP_ID ?? '523590';
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this.callerId = process.env.OZONETEL_DID ?? '918041763265';
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}
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@Get('ivr')
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@@ -16,30 +18,32 @@ export class KookooIvrController {
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const event = query.event ?? '';
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const sid = query.sid ?? '';
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const cid = query.cid ?? '';
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const data = query.data ?? '';
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const status = query.status ?? '';
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this.logger.log(`Kookoo IVR: event=${event} sid=${sid} cid=${cid} status=${status}`);
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// New outbound call — customer answered, connect to agent's SIP
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// New outbound call — customer answered, put them in a conference room
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// The room ID is based on the call SID so we can join from the browser
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if (event === 'NewCall') {
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this.logger.log(`Connecting customer ${cid} to agent SIP ${this.sipId}`);
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// Try dialing the SIP extension with 0 prefix (internal routing)
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const ext = query.ext ?? `0${this.sipId}`;
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this.logger.log(`Customer ${cid} answered — dialing agent at ${ext}`);
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return `<?xml version="1.0" encoding="UTF-8"?>
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<response>
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<dial record="true" timeout="30" moh="ring">${this.sipId}</dial>
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<dial record="true" timeout="30" moh="ring">${ext}</dial>
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</response>`;
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}
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// Dial event — call to agent finished
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if (event === 'Dial') {
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this.logger.log(`Dial completed: status=${status} data=${data}`);
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// Conference event — user left with #
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if (event === 'conference' || event === 'Conference') {
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this.logger.log(`Conference event: status=${status}`);
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return `<?xml version="1.0" encoding="UTF-8"?>
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<response>
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<hangup/>
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</response>`;
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}
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// Hangup or any other event
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// Dial or Disconnect
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this.logger.log(`Call ended: event=${event}`);
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return `<?xml version="1.0" encoding="UTF-8"?>
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<response>
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