- MissedQueueService: polls Ozonetel abandonCalls every 30s, dedup by phone
- Auto-assigns oldest PENDING_CALLBACK call on agent Ready (dispose + state change)
- GET /api/worklist/missed-queue, PATCH /api/worklist/missed-queue/:id/status
- Worklist query updated with callback fields and FIFO ordering
- PlatformGraphqlService.query() made public for server-to-server ops
- forwardRef circular dependency resolution between WorklistModule and OzonetelAgentModule
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
- Fix Call record field names (recording, callerNumber, durationSec)
- Add POST /api/ozonetel/agent-ready using logout+login for Force Ready
- Add callerNumber to kookoo callback
- Better error logging with response body
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
The toolbar uses TWO WebSocket connections:
1. CloudAgent WS (mdlConnection.php) for control events (newCall, busyAgent)
2. SIP WS (blr-pub-rtc4) for audio
tbManualDial requires browserSessionId + usId from the CloudAgent WS session.
Without these, CloudAgent doesn't route the SIP INVITE to our browser.
Next session: establish CloudAgent WS connection from our app to get session IDs.
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
Kookoo <dial> only routes to PSTN numbers, not SIP extensions.
Tested: 523590, 0523590 — both result in not_answered.
The bridge from Kookoo to browser SIP requires either:
- Ozonetel enabling /ca_apis/ auth (CloudAgent API)
- Or a way to route Kookoo calls to internal SIP extensions
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
When customer answers outbound call, Kookoo hits /kookoo/ivr which
returns <dial record="true">523590</dial> to bridge the call to
the agent's SIP extension. Agent's browser rings, both connect.
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
- Replace CloudAgent V3 tbManualDial with Kookoo outbound.php
- Simple HTTP GET with api_key — no auth issues
- Kookoo callback endpoint: POST /webhooks/kookoo/callback
- Creates Call record in platform
- Matches caller to Lead by phone
- Remove agent login requirement before dial
- Tested: call queued successfully, phone rang
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
- Parse Ozonetel POST payload (CallerID, Status, Duration, Recording URL)
- Create Call record in platform via API key auth
- Match caller to Lead by phone number
- Create LeadActivity timeline entry
- Update lead contactAttempts and lastContacted
- Map Ozonetel dispositions to platform enum values
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
- Update default campaign to Inbound_918041763265
- Add Dockerfile and .dockerignore for container deployment
- Sidecar image: 043728036361.dkr.ecr.ap-south-1.amazonaws.com/fortytwo-eap/helix-engage-sidecar:alpha
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
- Replace raw @anthropic-ai/sdk with Vercel AI SDK (generateText, tool, generateObject)
- Add provider abstraction (ai-provider.ts) — swap OpenAI/Anthropic via env var
- AI chat controller: dynamic KB from platform (clinics, packages, insurance), zero hardcoding
- AI enrichment service: use generateObject with Zod schema instead of manual JSON parsing
- Worklist: resolve agent name from platform currentUser API instead of JWT decode
- Worklist: fix GraphQL field names to match platform remapping (source, status, direction, etc.)
- Config: add AI_PROVIDER, AI_MODEL, OPENAI_API_KEY env vars
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
- CallEventsService orchestrates: Exotel webhook → lead lookup → AI enrichment → WebSocket push
- CallEventsGateway (Socket.IO /call-events namespace) with agent room registration and disposition handling
- EnrichedCallEvent/DispositionPayload types for frontend contract
- Disposition flow: creates Call record, updates lead status, logs lead activity
- Wired ExotelController to forward answered/ended events to CallEventsService
- forwardRef used to resolve circular dependency between gateway and service
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
Adds POST /auth/login and POST /auth/tokens endpoints that proxy
GraphQL mutations to the fortytwo-eap-core platform, letting the
frontend use only the sidecar URL for authentication.
Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
