helix-engage-server/src/worklist/worklist.controller.ts

import {
  Controller,
  Get,
  Patch,
  Headers,
  Param,
  Body,
  HttpException,
  Logger,
} from '@nestjs/common';
import { PlatformGraphqlService } from '../platform/platform-graphql.service';
import { WorklistService } from './worklist.service';
import { MissedQueueService } from './missed-queue.service';

@Controller('api/worklist')
export class WorklistController {
  private readonly logger = new Logger(WorklistController.name);

  constructor(
    private readonly worklist: WorklistService,
    private readonly missedQueue: MissedQueueService,
    private readonly platform: PlatformGraphqlService,
  ) {}

  @Get()
  async getWorklist(@Headers('authorization') authHeader: string) {
    if (!authHeader) {
      throw new HttpException('Authorization required', 401);
    }

    const agentName = await this.resolveAgentName(authHeader);
    this.logger.log(`Fetching worklist for agent: ${agentName}`);

    return this.worklist.getWorklist(agentName, authHeader);
  }

  @Get('missed-queue')
  async getMissedQueue(@Headers('authorization') authHeader: string) {
    if (!authHeader)
      throw new HttpException('Authorization header required', 401);
    const agentName = await this.resolveAgentName(authHeader);
    return this.missedQueue.getMissedQueue(agentName, authHeader);
  }

  @Patch('missed-queue/:id/status')
  async updateMissedCallStatus(
    @Param('id') id: string,
    @Headers('authorization') authHeader: string,
    @Body() body: { status: string },
  ) {
    if (!authHeader)
      throw new HttpException('Authorization header required', 401);
    if (!body.status) throw new HttpException('status is required', 400);
    return this.missedQueue.updateStatus(id, body.status, authHeader);
  }

  private async resolveAgentName(authHeader: string): Promise<string> {
    try {
      const data = await this.platform.queryWithAuth<any>(
        `{ currentUser { workspaceMember { name { firstName lastName } } } }`,
        undefined,
        authHeader,
      );
      const name = data.currentUser?.workspaceMember?.name;
      const full = `${name?.firstName ?? ''} ${name?.lastName ?? ''}`.trim();
      if (full) return full;
    } catch (err) {
      this.logger.warn(`Failed to resolve agent name: ${err}`);
    }
    throw new HttpException('Could not determine agent identity', 400);
  }
}