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42e23a52ec
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feat: call-desk refresh — disposition modal, active-call UI, worklist + perf updates
- Call-desk: active-call-card supervisor presence badges, incoming-call-card polish, transfer-dialog, call-log
- Disposition modal: auto-lock based on actions taken, not-interested split
- Forms: appointment-form + enquiry-form improvements (placeholder handling, phone format)
- Worklist-panel: pagination awareness, filter chips
- Pages: all-leads/patients/patient-360/missed-calls/team-performance/call-history/appointments polish
- SIP: sip-client reconnect, sip-provider + sip-manager state, agent-status-toggle spinner
- Hooks: use-agent-state supervisor SSE events, use-worklist, use-performance-alerts
- Types: entities.ts extended
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
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2026-04-15 06:49:36 +05:30 |
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4f5370abdc
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feat: data table improvements — SLA column, pagination, column resize, ordinal dates
- Call Recordings: pagination (15/page), column toggle, sortable SLA/duration/date, ordinal dates, SSE refresh
- Missed Calls: full rewrite matching data table pattern (pagination, column toggle, sort, SLA from entity)
- Call History: SLA column from entity field
- Table component: ResizableTableContainer + ColumnResizer for all tables
- Date formatting: formatDateOrdinal utility (1st April, 2nd March, etc.)
- SLA reads from platform call.sla field (seeded for 200 records)
- AI button long-press triggers OTP-gated cache clear for re-analysis
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
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2026-04-01 17:20:59 +05:30 |
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e6b2208077
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feat: disposition modal, persistent top bar, pagination, QA fixes
- DispositionModal: single modal for all call endings. Dismissable (agent can resume call).
Agent clicks End → modal → select reason → hangup + dispose. Caller disconnects → same modal.
- One call screen: CallWidget stripped to ringing notification + auto-redirect to Call Desk.
- Persistent top bar in AppShell: agent status toggle + network indicator on all pages.
- Network indicator always visible (Connected/Unstable/No connection).
- Pagination: Untitled UI PaginationCardDefault on Call History + Appointments (20/page).
- Pinned table headers/footers: sticky column headers, scrollable body, pinned pagination.
Applied to Call Desk worklist, Call History, Appointments, Call Recordings, Missed Calls.
- "Patient" → "Caller" column label in Call History.
- Offline → Ready toggle enabled.
- Profile status dot reflects Ozonetel state.
- NavAccountCard: popover placement top, View Profile + Account Settings restored.
- WIP pages for /profile and /account-settings.
- Enquiry form PHONE_INQUIRY → PHONE enum fix.
- Force Ready / View Profile / Account Settings removed then restored properly.
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
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2026-03-30 14:44:48 +05:30 |
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488f524f84
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feat: SSE agent state, UCID fix, maint module, QA bug fixes
- Fix outbound disposition: store UCID from dial API response (root cause of silent disposition failure)
- SSE agent state: real-time Ozonetel state drives status toggle (ready/break/calling/in-call/acw)
- Maint module with OTP-protected endpoints (force-ready, unlock-agent, backfill, fix-timestamps)
- Maint OTP modal with PinInput component, keyboard shortcuts (Ctrl+Shift+R/U/B/T)
- Force-logout via SSE: admin unlock pushes force-logout to connected browsers
- Silence JsSIP debug flood, add structured lifecycle logging ([SIP], [DIAL], [DISPOSE], [AGENT-STATE])
- Centralize date formatting with IST-aware formatters across 11 files
- Fix call history: non-overlapping aggregates (completed/missed), correct timestamp display
- Auto-dismiss CallWidget ended/failed state after 3 seconds
- Remove floating "Helix Phone" idle badge from all pages
- Fix dead code in agent-state endpoint (auto-assign was unreachable after return)
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
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2026-03-30 14:44:48 +05:30 |
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d21841ddd5
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feat: supervisor module — team performance, live monitor, master data pages
- Admin sidebar restructured: Supervisor + Data & Reports + Admin groups
- Team Performance (PP-5): 6 sections — KPIs, call trends, agent table,
time breakdown, NPS/conversion, performance alerts
- Live Call Monitor (PP-6): polling active calls, KPI cards, action buttons
- Call Recordings: filtered call table with inline audio player
- Missed Calls: supervisor view with status tabs and SLA tracking
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
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2026-03-24 13:52:53 +05:30 |
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